About BankRank.org

About BankRank.org

BankRank.org Affiliations

BankRank.org is not affiliated with Consumer Financial Protection Bureau or any other government agency. This site was created as an independent service to provide Americans with insightful analysis of public information.

What is the Consumer Financial Protection Bureau?

The Consumer Financial Protection Bureau (CFPB) is an independent organization within the United States federal government and is not under any other federal agency. The CFPB is responsible for regulating financial institutions and protecting consumers. It regulates mortgage lenders, payday lenders, credit card companies, commercial banks, credit unions, debt collectors, and other financial institutions in the United States.

The CFPB was created by the Dodd-Frank Wall Street and Consumer Protection Act of 2010 (12 U.S.C. § 5491). In response to the 2008 financial crisis this law was passed by congress and signed by President Barack Obama on July 21, 2010. The Bureau is tasked to implement and enforce Federal consumer financial law to ensure that financial institutions operate fairly and transparently.

File a Complaint

Bank complaints can be files with the Consumer Financial Protection Bureau (CFPB) of the United States. The CFPB forwards complaints to the appropriate institution and works to find a resolution as quickly as possible. Banks have 15 days to respond to a complaint and 60 days to resolve the problem.

Complaints can be files regarding a wide range of banking services including Student Loans, Payday Loans, Mortgages, Credit Card Services, Debt Collection, and other financial services. After you submit a complaint, the complaint and banks response are published by the CFPB. None of your personal information is published.

File a Complaint

How are Banks Graded

Bank grade are generated by performing statistical analysis of public domain information on every financial institution in the United States. Our proprietary analysis technique carefully balances multiple data points in order to produce a normal distribution of bank grades.

For example, one of the primary dataset used by BankRank.org contains information about the number of consumer complaints filed against banks. Naturally, large banks receive far more complaints than smaller ones. However, this does not necessarily indicate poor performance by that bank. Instead, we use the total number of complaints filed against a bank divided by the total value of assets owned by the bank in order to compare banks of different sizes.

To further compare each bank, we categorize each institution by the banking products or services they focus on. We then compare similar types of financial institutions against each other.

Unfortunately, we do not have enough data to statistically analyze very small banks.

What is considered a 'timely response?'

The Consumer Financial Protection Bureau tracks how long banks take to resolve customer complaints. Complaints that are resolved in 60 days or less are considered timely.


If there are any specific data visualizations or features you would like to see added to BankRank.org please contact us.

Back to BankRank.org Top of Page