Grades are also broken down by the financial products offered be each institution. 1st Franklin Financial Corporation is rated "F" in Consumer Loans. Click on any of the financial products to see how 1st Franklin Financial Corporation compares.
1st Franklin Financial Corporation has received 21 consumer complaints since March, 2013 – more than 76% of other banks.
Of those complaints, 90.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' 1st Franklin Financial Corporation meets the 60-day response deadline less frequently than 78.9% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 28.6% of customers dispute 1st Franklin Financial Corporation's response to complaints — worse than 87% of other companies.
Most of 1st Franklin Financial Corporation's customers complain about consumer loans with the primary issue being "problems when you are unable to pay."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Consumer loan||Installment loan||Problems when you are unable to pay||7|
|2||Consumer loan||Installment loan||Managing the loan or lease||5|
|3||Debt collection||Payday loan||Taking/threatening an illegal action||2|
|4||Mortgage||Home equity loan or line of credit||Loan modification,collection,foreclosure||1|
|5||Consumer loan||Installment loan||Shopping for a loan or lease||1|
|6||Debt collection||Other (phone, health club, etc.)||Improper contact or sharing of info||1|
|7||Consumer loan||Vehicle loan||Managing the loan or lease||1|
|8||Debt collection||Other (phone, health club, etc.)||Taking/threatening an illegal action||1|
|9||Debt collection||Improper contact or sharing of info||1|
|10||Debt collection||Other (phone, health club, etc.)||Taking/threatening an illegal action||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||22||20 (90.9%)||8 (36.4%)|
|2||Closed||5||5 (100%)||0 (0%)|
|3||Closed with monetary relief||1||1 (100%)||0 (0%)|