1st Franklin Financial Corporation

Report Card
F
Overall Grade
F
Consumer Loans Grade
1st Franklin Financial Corporation is rated overall in the bottom 4 percentile (out of 100) based on 21 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner90.5%
Resolutions Disputed by Customer28.6%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
1st Franklin Financial Corporation logo

Grade Summary

Overall, 1st Franklin Financial Corporation received a grade of "F" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. 1st Franklin Financial Corporation is rated "F" in Consumer Loans. Click on any of the financial products to see how 1st Franklin Financial Corporation compares.

Overview

1st Franklin Financial Corporation has received 21 consumer complaints since March, 2013 – more than 76% of other banks.

Of those complaints, 90.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' 1st Franklin Financial Corporation meets the 60-day response deadline less frequently than 78.9% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 28.6% of customers dispute 1st Franklin Financial Corporation's response to complaints — worse than 87% of other companies.

Most of 1st Franklin Financial Corporation's customers complain about consumer loans with the primary issue being "problems when you are unable to pay."

Complaints by Product
Complaints by State
Complaints Against 1st Franklin Financial Corporation
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Consumer loanInstallment loanProblems when you are unable to pay7
2Consumer loanInstallment loanManaging the loan or lease5
3Debt collectionPayday loanTaking/threatening an illegal action2
4MortgageHome equity loan or line of creditLoan modification,collection,foreclosure1
5Consumer loanInstallment loanShopping for a loan or lease1
6Debt collectionOther (phone, health club, etc.)Improper contact or sharing of info1
7Consumer loanVehicle loanManaging the loan or lease1
8Debt collectionOther (phone, health club, etc.)Taking/threatening an illegal action1
9Debt collectionImproper contact or sharing of info1
10Debt collectionOther (phone, health club, etc.)Taking/threatening an illegal action1
Responses From 1st Franklin Financial Corporation
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation2220 (90.9%)8 (36.4%)
2Closed55 (100%)0 (0%)
3Closed with monetary relief11 (100%)0 (0%)
Complaints over the Past Year