21St Mortgage Corp. BankRank.org
|Number of Complaints||381 (0 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||99.1%|
|Resolutions Disputed by Customer||7.3%|
|Complaints Resolved in Customer's Favor||100.0%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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21St Mortgage Corp. is ranked 132nd out of 3,672 banks. That puts 21St Mortgage Corp. in the top 68th percentile and gives them an overall grade of "B-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 381 complaints against 21St Mortgage Corp. and 979,456 complaints total.
Of the 381 complaints again 21St Mortgage Corp., there have been 104 in the passed 18 months. Of those 104 complaints, 100.0% have been resolved in the customers favor, 7.3% have been disputed by the customer, and 99.1% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. 21St Mortgage Corp. is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Debt Collection and Credit Reporting.
21St Mortgage Corp. is rated "A-" in Mortgage.
Click here to see Complete 21St Mortgage Corp. Report Card »
Below is the list of the top 10 complaint reasons against 21St Mortgage Corp.. Click here to see all complaints against 21St Mortgage Corp..
|1||Mortgage||Conventional home mortgage||Struggling to pay mortgage||14|
|2||Mortgage||Conventional home mortgage||Trouble during payment process||14|
|3||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||10|
|4||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||8|
|5||Mortgage||Other type of mortgage||Struggling to pay mortgage||7|
|6||Mortgage||Other mortgage||Loan servicing, payments, escrow account||6|
|7||Mortgage||Other type of mortgage||Trouble during payment process||5|
|8||Mortgage||Conventional home mortgage||Applying for a mortgage or refinancing an existing mortgage||4|
|9||Credit reporting||Credit reporting||Incorrect information on your report||4|
|10||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||3|