Grades are also broken down by the financial products offered be each institution. 21st Mortgage Corporation is rated "B-" in Mortgages. Click on any of the financial products to see how 21st Mortgage Corporation compares.
21st Mortgage Corporation has received 138 consumer complaints since March, 2012 – more than 94% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' 21st Mortgage Corporation meets the 60-day response deadline more frequently than 91.6% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 26.1% of customers dispute 21st Mortgage Corporation's response to complaints — worse than 82.7% of other companies.
Most of 21st Mortgage Corporation's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||32|
|2||Mortgage||Other mortgage||Loan modification,collection,foreclosure||32|
|3||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||27|
|4||Mortgage||Other mortgage||Loan servicing, payments, escrow account||26|
|5||Mortgage||Home equity loan or line of credit||Loan servicing, payments, escrow account||7|
|6||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||6|
|7||Mortgage||Conventional fixed mortgage||Application, originator, mortgage broker||5|
|8||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||5|
|9||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||5|
|10||Mortgage||Home equity loan or line of credit||Loan modification,collection,foreclosure||4|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||157||157 (100%)||44 (28%)|
|2||Closed with non-monetary relief||8||8 (100%)||1 (12.5%)|
|3||Closed with monetary relief||2||2 (100%)||0 (0%)|
|4||Closed||1||1 (100%)||0 (0%)|