21st Mortgage Corporation

Report Card
B-
Overall Grade
B-
Mortgages Grade
21st Mortgage Corporation is rated overall in the top 56 percentile (out of 100) based on 138 customer complaints.

Statistics

Complaints Currently In-Progress1
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer26.1%
Average Time Until Resolution33 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
21st Mortgage Corporation logo

Grade Summary

Overall, 21st Mortgage Corporation received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. 21st Mortgage Corporation is rated "B-" in Mortgages. Click on any of the financial products to see how 21st Mortgage Corporation compares.

Overview

21st Mortgage Corporation has received 138 consumer complaints since March, 2012 – more than 94% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' 21st Mortgage Corporation meets the 60-day response deadline more frequently than 91.6% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 26.1% of customers dispute 21st Mortgage Corporation's response to complaints — worse than 82.7% of other companies.

Most of 21st Mortgage Corporation's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

Complaints by Product
Complaints by State
Complaints Against 21st Mortgage Corporation
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageConventional fixed mortgageLoan modification,collection,foreclosure32
2MortgageOther mortgageLoan modification,collection,foreclosure32
3MortgageConventional fixed mortgageLoan servicing, payments, escrow account27
4MortgageOther mortgageLoan servicing, payments, escrow account26
5MortgageHome equity loan or line of creditLoan servicing, payments, escrow account7
6MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure6
7MortgageConventional fixed mortgageApplication, originator, mortgage broker5
8MortgageFHA mortgageLoan modification,collection,foreclosure5
9MortgageFHA mortgageLoan servicing, payments, escrow account5
10MortgageHome equity loan or line of creditLoan modification,collection,foreclosure4
Responses From 21st Mortgage Corporation
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation157157 (100%)44 (28%)
2Closed with non-monetary relief88 (100%)1 (12.5%)
3Closed with monetary relief22 (100%)0 (0%)
4Closed11 (100%)0 (0%)
Complaints over the Past Year