Grades are also broken down by the financial products offered be each institution. Access Group is rated "C" in Student Loans. Click on any of the financial products to see how Access Group compares.
Access Group has received 55 consumer complaints since March, 2012 – more than 88% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Access Group meets the 60-day response deadline more frequently than 94% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 36.4% of customers dispute Access Group's response to complaints — worse than 96.1% of other companies.
Most of Access Group's customers complain about student loans with the primary issue being "problems when you are unable to pay."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Student loan||Non-federal student loan||Problems when you are unable to pay||17|
|2||Student loan||Non-federal student loan||Dealing with my lender or servicer||16|
|3||Student loan||Non-federal student loan||Can't repay my loan||11|
|4||Student loan||Non-federal student loan||Repaying your loan||10|
|5||Student loan||Non-federal student loan||Getting a loan||3|
|6||Debt collection||Non-federal student loan||Communication tactics||2|
|7||Debt collection||Non-federal student loan||Improper contact or sharing of info||1|
|8||Debt collection||Cont'd attempts collect debt not owed||1|
|9||Debt collection||Non-federal student loan||Cont'd attempts collect debt not owed||1|
|10||Debt collection||Non-federal student loan||Improper contact or sharing of info||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||63||63 (100%)||22 (34.9%)|
|2||Closed||1||1 (100%)||0 (0%)|