Access Group

Report Card
Overall Grade
Student Loans Grade
Access Group is rated overall in the bottom 43 percentile (out of 100) based on 55 customer complaints.


Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer36.4%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Not Listed
Data Summary
Access Group logo

Grade Summary

Overall, Access Group received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Access Group is rated "C" in Student Loans. Click on any of the financial products to see how Access Group compares.


Access Group has received 55 consumer complaints since March, 2012 – more than 88% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Access Group meets the 60-day response deadline more frequently than 94% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 36.4% of customers dispute Access Group's response to complaints — worse than 96.1% of other companies.

Most of Access Group's customers complain about student loans with the primary issue being "problems when you are unable to pay."

Complaints by Product
Complaints by State
Complaints Against Access Group
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Student loanNon-federal student loanProblems when you are unable to pay17
2Student loanNon-federal student loanDealing with my lender or servicer16
3Student loanNon-federal student loanCan't repay my loan11
4Student loanNon-federal student loanRepaying your loan10
5Student loanNon-federal student loanGetting a loan3
6Debt collectionNon-federal student loanCommunication tactics2
7Debt collectionNon-federal student loanImproper contact or sharing of info1
8Debt collectionCont'd attempts collect debt not owed1
9Debt collectionNon-federal student loanCont'd attempts collect debt not owed1
10Debt collectionNon-federal student loanImproper contact or sharing of info1
Responses From Access Group
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation6363 (100%)22 (34.9%)
2Closed11 (100%)0 (0%)
Complaints over the Past Year