Grades are also broken down by the financial products offered be each institution. Account Control Technology, and Inc. is rated "B+" in Debt Collection. Click on any of the financial products to see how Account Control Technology, Inc. compares.
Account Control Technology, Inc. has received 71 consumer complaints since July, 2013 – more than 90% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Account Control Technology, Inc. meets the 60-day response deadline more frequently than 86.7% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 9.9% of customers dispute Account Control Technology, Inc.'s response to complaints — better than 84.7% of other companies.
Most of Account Control Technology, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Cont'd attempts collect debt not owed||11|
|2||Debt collection||Communication tactics||8|
|3||Debt collection||Federal student loan||Communication tactics||7|
|4||Student loan||Non-federal student loan||Dealing with my lender or servicer||7|
|5||Debt collection||Improper contact or sharing of info||5|
|6||Debt collection||Federal student loan||Improper contact or sharing of info||3|
|7||Debt collection||Federal student loan||Communication tactics||3|
|8||Debt collection||Federal student loan||Improper contact or sharing of info||3|
|9||Debt collection||Non-federal student loan||Improper contact or sharing of info||2|
|10||Debt collection||Other (phone, health club, etc.)||Disclosure verification of debt||2|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with non-monetary relief||73||73 (100%)||8 (11%)|
|2||Closed with explanation||12||12 (100%)||2 (16.7%)|
|3||Closed||4||4 (100%)||0 (0%)|
|4||In progress||1||1 (100%)||0 (0%)|