Ace Cash Express BankRank.org
|Number of Complaints||1,035 (0 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||98.8%|
|Resolutions Disputed by Customer||3.5%|
|Complaints Resolved in Customer's Favor||100.0%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Ace Cash Express, Inc. is ranked 144th out of 3,688 banks. That puts Ace Cash Express in the top 65th percentile and gives them an overall grade of "B-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,035 complaints against Ace Cash Express and 1,058,614 complaints total.
Of the 1,035 complaints again Ace Cash Express, there have been 119 in the passed 18 months. Of those 119 complaints, 100.0% have been resolved in the customers favor, 3.5% have been disputed by the customer, and 98.8% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Ace Cash Express, Inc. is graded in 2 categories of financial products they offer. The top 3 categories are Debt Collection, Payday Loan and Consumer Loan.
Click here to see Complete Ace Cash Express Report Card »
Below is the list of the top 10 complaint reasons against Ace Cash Express, Inc.. Click here to see all complaints against Ace Cash Express.
|1||Debt collection||Payday loan debt||Took or threatened to take negative or legal action||25|
|2||Payday loan||Payday loan||Struggling to pay your loan||13|
|3||Payday loan||Payday loan||Can't contact lender or servicer||9|
|4||Debt collection||Payday loan debt||Communication tactics||8|
|5||Payday loan||Payday loan||Charged fees or interest you didn't expect||8|
|6||Debt collection||Payday loan debt||False statements or representation||6|
|7||Debt collection||Payday loan debt||Attempts to collect debt not owed||6|
|8||Debt collection||Payday loan debt||Threatened to contact someone or share information improperly||4|
|9||Money transfers||Check cashing service||Problem with customer service||3|
|10||Payday loan||Payday loan||Problem with the payoff process at the end of the loan||3|