logo Ace Cash Express

Ace Cash Express, Inc. — Overview
B- Overall
Ace Cash Express, Inc. is rated overall in the top 65th percentile based on 1,035 customer complaints.


Number of Complaints1,035 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.8%
Resolutions Disputed by Customer3.5%
Complaints Resolved in Customer's Favor100.0%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

Back to Top of Page
Ace Cash Express, Inc. — Summary

Ace Cash Express, Inc. is ranked 144th out of 3,688 banks. That puts Ace Cash Express in the top 65th percentile and gives them an overall grade of "B-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,035 complaints against Ace Cash Express and 1,058,614 complaints total.

Of the 1,035 complaints again Ace Cash Express, there have been 58 in the passed 18 months. Of those 58 complaints, 100.0% have been resolved in the customers favor, 3.5% have been disputed by the customer, and 98.8% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Ace Cash Express, Inc. is graded in 2 categories of financial products they offer. The top 3 categories are Debt Collection, Payday Loan and Consumer Loan.

Ace Cash Express, Inc. is rated "B-" in Debt Collection; and "B-" in Payday Loan.

Click here to see Complete Ace Cash Express Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Ace Cash Express, Inc.. Click here to see all complaints against Ace Cash Express.

# Product Sub-Product Issue Count
1 Debt collection Payday loan debt Took or threatened to take negative or legal action 12
2 Payday loan Payday loan Struggling to pay your loan 7
3 Debt collection Payday loan debt False statements or representation 4
4 Debt collection Payday loan debt Communication tactics 4
5 Payday loan Payday loan Can't contact lender or servicer 3
6 Payday loan Payday loan Problem with the payoff process at the end of the loan 3
7 Debt collection Payday loan debt Attempts to collect debt not owed 2
8 Debt collection Payday loan debt Threatened to contact someone or share information improperly 2
9 Debt collection I do not know Attempts to collect debt not owed 2
10 Checking or savings account Checking account Managing an account 2
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By **