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Ace Cash Express, Inc. — Overview
B Overall
Ace Cash Express, Inc. is rated overall in the top 75th percentile based on 998 customer complaints.


Number of Complaints998 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.7%
Resolutions Disputed by Customer4.7%
Complaints Resolved in Customer's Favor100.0%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Ace Cash Express, Inc. — Summary

Ace Cash Express, Inc. is ranked 103rd out of 3,648 banks. That puts Ace Cash Express in the top 75th percentile and gives them an overall grade of "B". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 998 complaints against Ace Cash Express and 1,002,502 complaints total.

Of the 998 complaints again Ace Cash Express, there have been 274 in the passed 18 months. Of those 274 complaints, 100.0% have been resolved in the customers favor, 4.7% have been disputed by the customer, and 98.7% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Ace Cash Express, Inc. is graded in 2 categories of financial products they offer. The top 3 categories are Debt Collection, Payday Loan and Consumer Loan.

Ace Cash Express, Inc. is rated "B+" in Debt Collection; and "C+" in Payday Loan.

Click here to see Complete Ace Cash Express Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Ace Cash Express, Inc.. Click here to see all complaints against Ace Cash Express.

# Product Sub-Product Issue Count
1 Payday loan Can't contact lender 26
2 Debt collection Payday loan debt Took or threatened to take negative or legal action 25
3 Debt collection Payday loan Taking/threatening an illegal action 24
4 Payday loan Charged fees or interest I didn't expect 19
5 Payday loan Payday loan Struggling to pay your loan 17
6 Consumer Loan Installment loan Problems when you are unable to pay 10
7 Debt collection Payday loan Communication tactics 9
8 Payday loan Received a loan I didn't apply for 9
9 Payday loan Payday loan Charged fees or interest you didn't expect 9
10 Debt collection Payday loan Cont'd attempts collect debt not owed 8
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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