Grades are also broken down by the financial products offered be each institution. ACE Cash Express Inc. is rated "A-" in Debt Collection, "D" in Consumer Loans, and "C" in Payday Loans. Click on any of the financial products to see how ACE Cash Express Inc. compares.
ACE Cash Express Inc. has received 265 consumer complaints since June, 2013 – more than 96% of other banks.
Of those complaints, 99.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' ACE Cash Express Inc. meets the 60-day response deadline more frequently than 59.5% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 11.3% of customers dispute ACE Cash Express Inc.'s response to complaints — better than 80% of other companies.
Most of ACE Cash Express Inc.'s customers complain about payday loans with the primary issue being "charged fees or interest i didn't expect."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Payday loan||Charged fees or interest I didn't expect||46|
|2||Debt collection||Payday loan||Taking/threatening an illegal action||33|
|3||Payday loan||Can't contact lender||30|
|4||Debt collection||Payday loan||Communication tactics||24|
|5||Debt collection||Payday loan||Communication tactics||19|
|6||Payday loan||Payment to acct not credited||13|
|7||Payday loan||Charged bank acct wrong day or amt||12|
|8||Debt collection||Payday loan||False statements or representation||10|
|9||Debt collection||Payday loan||Cont'd attempts collect debt not owed||9|
|10||Debt collection||Other (phone, health club, etc.)||Taking/threatening an illegal action||9|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||285||284 (99.6%)||34 (11.9%)|
|2||Closed||59||58 (98.3%)||8 (13.6%)|
|3||In progress||4||3 (75%)||0 (0%)|
|4||Closed with monetary relief||3||3 (100%)||0 (0%)|
|5||Closed with non-monetary relief||2||2 (100%)||0 (0%)|