ACE Cash Express Inc.

Report Card
B
Overall Grade
A-
Debt Collection Grade
D
Consumer Loans Grade
C
Payday Loans Grade
ACE Cash Express Inc. is rated overall in the top 73 percentile (out of 100) based on 265 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.6%
Resolutions Disputed by Customer11.3%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
ACE Cash Express Inc. logo

Grade Summary

Overall, ACE Cash Express Inc. received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. ACE Cash Express Inc. is rated "A-" in Debt Collection, "D" in Consumer Loans, and "C" in Payday Loans. Click on any of the financial products to see how ACE Cash Express Inc. compares.

Overview

ACE Cash Express Inc. has received 265 consumer complaints since June, 2013 – more than 96% of other banks.

Of those complaints, 99.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' ACE Cash Express Inc. meets the 60-day response deadline more frequently than 59.5% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 11.3% of customers dispute ACE Cash Express Inc.'s response to complaints — better than 80% of other companies.

Most of ACE Cash Express Inc.'s customers complain about payday loans with the primary issue being "charged fees or interest i didn't expect."

Complaints by Product
Complaints by State
Complaints Against ACE Cash Express Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Payday loanCharged fees or interest I didn't expect46
2Debt collectionPayday loanTaking/threatening an illegal action33
3Payday loanCan't contact lender30
4Debt collectionPayday loanCommunication tactics24
5Debt collectionPayday loanCommunication tactics19
6Payday loanPayment to acct not credited13
7Payday loanCharged bank acct wrong day or amt12
8Debt collectionPayday loanFalse statements or representation10
9Debt collectionPayday loanCont'd attempts collect debt not owed9
10Debt collectionOther (phone, health club, etc.)Taking/threatening an illegal action9
Responses From ACE Cash Express Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation285284 (99.6%)34 (11.9%)
2Closed5958 (98.3%)8 (13.6%)
3In progress43 (75%)0 (0%)
4Closed with monetary relief33 (100%)0 (0%)
5Closed with non-monetary relief22 (100%)0 (0%)
Complaints over the Past Year