Grades are also broken down by the financial products offered be each institution. ACS Education Services is rated "C-" in Student Loans. Click on any of the financial products to see how ACS Education Services compares.
ACS Education Services has received 325 consumer complaints since March, 2012 – more than 96% of other banks.
Of those complaints, 99.1% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' ACS Education Services meets the 60-day response deadline more frequently than 54% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 24.6% of customers dispute ACS Education Services's response to complaints — worse than 78.4% of other companies.
Most of ACS Education Services's customers complain about student loans with the primary issue being "repaying your loan."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Student loan||Non-federal student loan||Repaying your loan||162|
|2||Student loan||Non-federal student loan||Dealing with my lender or servicer||86|
|3||Student loan||Non-federal student loan||Can't repay my loan||66|
|4||Student loan||Non-federal student loan||Problems when you are unable to pay||27|
|5||Debt collection||Non-federal student loan||Cont'd attempts collect debt not owed||2|
|6||Debt collection||Non-federal student loan||Communication tactics||2|
|7||Student loan||Non-federal student loan||Getting a loan||2|
|8||Debt collection||Non-federal student loan||Disclosure verification of debt||2|
|9||Consumer loan||Installment loan||Managing the loan or lease||1|
|10||Debt collection||Other (phone, health club, etc.)||Taking/threatening an illegal action||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||288||285 (99%)||78 (27.1%)|
|2||Closed with non-monetary relief||42||42 (100%)||6 (14.3%)|
|3||Closed without relief||21||21 (100%)||5 (23.8%)|
|4||Closed||5||5 (100%)||3 (60%)|
|5||Closed with relief||1||1 (100%)||0 (0%)|
|6||Closed with monetary relief||1||1 (100%)||0 (0%)|