ACS Education Services

Report Card
C
Overall Grade
C-
Student Loans Grade
ACS Education Services is rated overall in the bottom 23 percentile (out of 100) based on 325 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.1%
Resolutions Disputed by Customer24.6%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
ACS Education Services logo

Grade Summary

Overall, ACS Education Services received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. ACS Education Services is rated "C-" in Student Loans. Click on any of the financial products to see how ACS Education Services compares.

Overview

ACS Education Services has received 325 consumer complaints since March, 2012 – more than 96% of other banks.

Of those complaints, 99.1% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' ACS Education Services meets the 60-day response deadline more frequently than 54% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 24.6% of customers dispute ACS Education Services's response to complaints — worse than 78.4% of other companies.

Most of ACS Education Services's customers complain about student loans with the primary issue being "repaying your loan."

Complaints by Product
Complaints by State
Complaints Against ACS Education Services
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Student loanNon-federal student loanRepaying your loan162
2Student loanNon-federal student loanDealing with my lender or servicer86
3Student loanNon-federal student loanCan't repay my loan66
4Student loanNon-federal student loanProblems when you are unable to pay27
5Debt collectionNon-federal student loanCont'd attempts collect debt not owed2
6Debt collectionNon-federal student loanCommunication tactics2
7Student loanNon-federal student loanGetting a loan2
8Debt collectionNon-federal student loanDisclosure verification of debt2
9Consumer loanInstallment loanManaging the loan or lease1
10Debt collectionOther (phone, health club, etc.)Taking/threatening an illegal action1
Responses From ACS Education Services
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation288285 (99%)78 (27.1%)
2Closed with non-monetary relief4242 (100%)6 (14.3%)
3Closed without relief2121 (100%)5 (23.8%)
4Closed55 (100%)3 (60%)
5Closed with relief11 (100%)0 (0%)
6Closed with monetary relief11 (100%)0 (0%)
Complaints over the Past Year