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Advance America, Cash Advance Centers, Inc. — Overview
B+ Overall
Advance America, Cash Advance Centers, Inc. is rated overall in the top 79th percentile based on 486 customer complaints.

Statistics

Number of Complaints486 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer3.3%
Complaints Resolved in Customer's Favor100.0%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
79th
percentile

Contact Information

Not Available

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Advance America, Cash Advance Centers, Inc. — Summary

Advance America, Cash Advance Centers, Inc. is ranked 86th out of 3,688 banks. That puts Advance America, Cash Advance Centers in the top 79th percentile and gives them an overall grade of "B+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 486 complaints against Advance America, Cash Advance Centers and 1,058,614 complaints total.

Of the 486 complaints again Advance America, Cash Advance Centers, there have been 124 in the passed 18 months. Of those 124 complaints, 100.0% have been resolved in the customers favor, 3.3% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Advance America, Cash Advance Centers, Inc. is graded in 2 categories of financial products they offer. The top 3 categories are Debt Collection, Payday Loan and Consumer Loan.

Advance America, Cash Advance Centers, Inc. is rated "A" in Debt Collection; and "D+" in Payday Loan.

Click here to see Complete Advance America, Cash Advance Centers Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Advance America, Cash Advance Centers, Inc.. Click here to see all complaints against Advance America, Cash Advance Centers.

# Product Sub-Product Issue Count
1 Payday loan Payday loan Struggling to pay your loan 25
2 Debt collection Payday loan debt Took or threatened to take negative or legal action 19
3 Debt collection Payday loan debt Communication tactics 8
4 Debt collection Payday loan debt False statements or representation 6
5 Payday loan Payday loan Charged fees or interest you didn't expect 5
6 Debt collection Payday loan debt Written notification about debt 5
7 Debt collection Payday loan debt Attempts to collect debt not owed 5
8 Debt collection Payday loan debt Threatened to contact someone or share information improperly 4
9 Debt collection Payday loan Taking/threatening an illegal action 3
10 Debt collection I do not know Took or threatened to take negative or legal action 3
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/advance-america-cash-advance-centers-inc