Grades are also broken down by the financial products offered be each institution. Advance America, Cash Advance Centers, Inc. is rated "B+" in Debt Collection, and "B" in Payday Loans. Click on any of the financial products to see how Advance America, Cash Advance Centers, Inc. compares.
Advance America, Cash Advance Centers, Inc. has received 150 consumer complaints since August, 2013 – more than 94% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Advance America, Cash Advance Centers, Inc. meets the 60-day response deadline more frequently than 91% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 12% of customers dispute Advance America, Cash Advance Centers, Inc.'s response to complaints — better than 77.7% of other companies.
Most of Advance America, Cash Advance Centers, Inc.'s customers complain about debt collections with the primary issue being "taking/threatening an illegal action."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Payday loan||Taking/threatening an illegal action||22|
|2||Payday loan||Can't stop charges to bank account||16|
|3||Payday loan||Charged fees or interest I didn't expect||14|
|4||Debt collection||Payday loan||Communication tactics||11|
|5||Debt collection||Payday loan||Taking/threatening an illegal action||10|
|6||Debt collection||Payday loan||Communication tactics||8|
|7||Payday loan||Can't contact lender||8|
|8||Payday loan||Applied for loan/did not receive money||8|
|9||Payday loan||Payment to acct not credited||8|
|10||Debt collection||Payday loan||Improper contact or sharing of info||7|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||173||173 (100%)||23 (13.3%)|
|2||Closed with monetary relief||9||9 (100%)||2 (22.2%)|
|3||Closed with non-monetary relief||6||6 (100%)||0 (0%)|
|4||Closed||1||1 (100%)||0 (0%)|