Advance America, Cash Advance Centers, Inc.

Report Card
A-
Overall Grade
B+
Debt Collection Grade
B
Payday Loans Grade
Advance America, Cash Advance Centers, Inc. is rated overall in the top 88 percentile (out of 100) based on 150 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer12%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Advance America, Cash Advance Centers, Inc. logo

Grade Summary

Overall, Advance America, Cash Advance Centers, Inc. received a grade of "A-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Advance America, Cash Advance Centers, Inc. is rated "B+" in Debt Collection, and "B" in Payday Loans. Click on any of the financial products to see how Advance America, Cash Advance Centers, Inc. compares.

Overview

Advance America, Cash Advance Centers, Inc. has received 150 consumer complaints since August, 2013 – more than 94% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Advance America, Cash Advance Centers, Inc. meets the 60-day response deadline more frequently than 91% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 12% of customers dispute Advance America, Cash Advance Centers, Inc.'s response to complaints — better than 77.7% of other companies.

Most of Advance America, Cash Advance Centers, Inc.'s customers complain about debt collections with the primary issue being "taking/threatening an illegal action."

Complaints by Product
Complaints by State
Complaints Against Advance America, Cash Advance Centers, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionPayday loanTaking/threatening an illegal action22
2Payday loanCan't stop charges to bank account16
3Payday loanCharged fees or interest I didn't expect14
4Debt collectionPayday loanCommunication tactics11
5Debt collectionPayday loanTaking/threatening an illegal action10
6Debt collectionPayday loanCommunication tactics8
7Payday loanCan't contact lender8
8Payday loanApplied for loan/did not receive money8
9Payday loanPayment to acct not credited8
10Debt collectionPayday loanImproper contact or sharing of info7
Responses From Advance America, Cash Advance Centers, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation173173 (100%)23 (13.3%)
2Closed with monetary relief99 (100%)2 (22.2%)
3Closed with non-monetary relief66 (100%)0 (0%)
4Closed11 (100%)0 (0%)
Complaints over the Past Year