Advance America, Cash Advance Centers BankRank.org
|Number of Complaints||486 (0 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||3.3%|
|Complaints Resolved in Customer's Favor||100.0%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Advance America, Cash Advance Centers, Inc. is ranked 86th out of 3,688 banks. That puts Advance America, Cash Advance Centers in the top 79th percentile and gives them an overall grade of "B+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 486 complaints against Advance America, Cash Advance Centers and 1,058,614 complaints total.
Of the 486 complaints again Advance America, Cash Advance Centers, there have been 107 in the passed 18 months. Of those 107 complaints, 100.0% have been resolved in the customers favor, 3.3% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Advance America, Cash Advance Centers, Inc. is graded in 2 categories of financial products they offer. The top 3 categories are Debt Collection, Payday Loan and Consumer Loan.
Click here to see Complete Advance America, Cash Advance Centers Report Card »
Below is the list of the top 10 complaint reasons against Advance America, Cash Advance Centers, Inc.. Click here to see all complaints against Advance America, Cash Advance Centers.
|1||Payday loan||Payday loan||Struggling to pay your loan||23|
|2||Debt collection||Payday loan debt||Took or threatened to take negative or legal action||17|
|3||Debt collection||Payday loan debt||Communication tactics||8|
|4||Debt collection||Payday loan debt||Attempts to collect debt not owed||5|
|5||Payday loan||Payday loan||Charged fees or interest you didn't expect||5|
|6||Debt collection||Payday loan debt||False statements or representation||5|
|7||Debt collection||Payday loan debt||Written notification about debt||5|
|8||Debt collection||Payday loan debt||Threatened to contact someone or share information improperly||4|
|9||Payday loan||Payday loan||Problem with the payoff process at the end of the loan||3|
|10||Payday loan||Payday loan||Money was taken from your bank account on the wrong day or for the wrong amount||3|