AES/PHEAA

Report Card
B-
Overall Grade
C
Debt Collection Grade
C
Student Loans Grade
AES/PHEAA is rated overall in the top 62 percentile (out of 100) based on 1,127 customer complaints.

Statistics

Complaints Currently In-Progress2
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer20.4%
Average Time Until Resolution31 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
AES/PHEAA logo

Grade Summary

Overall, AES/PHEAA received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. AES/PHEAA is rated "C" in Debt Collection, and "C" in Student Loans. Click on any of the financial products to see how AES/PHEAA compares.

Overview

AES/PHEAA has received 1,127 consumer complaints since March, 2012 – more than 98% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' AES/PHEAA meets the 60-day response deadline more frequently than 73.4% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 20.4% of customers dispute AES/PHEAA's response to complaints — worse than 58.5% of other companies.

Most of AES/PHEAA's customers complain about student loans with the primary issue being "repaying your loan."

Complaints by Product
Complaints by State
Complaints Against AES/PHEAA
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Student loanNon-federal student loanRepaying your loan417
2Student loanNon-federal student loanDealing with my lender or servicer293
3Student loanNon-federal student loanCan't repay my loan273
4Student loanNon-federal student loanProblems when you are unable to pay209
5Debt collectionNon-federal student loanCommunication tactics21
6Student loanNon-federal student loanGetting a loan16
7Debt collectionNon-federal student loanDisclosure verification of debt14
8Debt collectionFederal student loanDisclosure verification of debt9
9Debt collectionNon-federal student loanCommunication tactics6
10Debt collectionFederal student loanFalse statements or representation6
Responses From AES/PHEAA
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation912911 (99.9%)214 (23.5%)
2Closed with non-monetary relief256256 (100%)37 (14.5%)
3Closed without relief116116 (100%)20 (17.2%)
4Closed with monetary relief2626 (100%)5 (19.2%)
5In progress2323 (100%)0 (0%)
Complaints over the Past Year