Grades are also broken down by the financial products offered be each institution. AES/PHEAA is rated "C" in Debt Collection, and "C" in Student Loans. Click on any of the financial products to see how AES/PHEAA compares.
AES/PHEAA has received 1,127 consumer complaints since March, 2012 – more than 98% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' AES/PHEAA meets the 60-day response deadline more frequently than 73.4% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 20.4% of customers dispute AES/PHEAA's response to complaints — worse than 58.5% of other companies.
Most of AES/PHEAA's customers complain about student loans with the primary issue being "repaying your loan."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Student loan||Non-federal student loan||Repaying your loan||417|
|2||Student loan||Non-federal student loan||Dealing with my lender or servicer||293|
|3||Student loan||Non-federal student loan||Can't repay my loan||273|
|4||Student loan||Non-federal student loan||Problems when you are unable to pay||209|
|5||Debt collection||Non-federal student loan||Communication tactics||21|
|6||Student loan||Non-federal student loan||Getting a loan||16|
|7||Debt collection||Non-federal student loan||Disclosure verification of debt||14|
|8||Debt collection||Federal student loan||Disclosure verification of debt||9|
|9||Debt collection||Non-federal student loan||Communication tactics||6|
|10||Debt collection||Federal student loan||False statements or representation||6|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||912||911 (99.9%)||214 (23.5%)|
|2||Closed with non-monetary relief||256||256 (100%)||37 (14.5%)|
|3||Closed without relief||116||116 (100%)||20 (17.2%)|
|4||Closed with monetary relief||26||26 (100%)||5 (19.2%)|
|5||In progress||23||23 (100%)||0 (0%)|