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Aes/pheaa — Overview
Aes/pheaa is rated overall in the bottom 20th percentile based on 6,582 customer complaints.

Statistics

Number of Complaints6,582 (20 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.9%
Resolutions Disputed by Customer4.4%
Complaints Resolved in Customer's Favor99.4%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
20th
percentile

Contact Information

Not Available

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Aes/pheaa — Summary

Aes/pheaa is ranked 341st out of 3,688 banks. That puts Aes/pheaa in the bottom 18th percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 6,582 complaints against Aes/pheaa and 1,058,614 complaints total.

Of the 6,582 complaints again Aes/pheaa, there have been 2,650 in the passed 18 months. Of those 2,650 complaints, 99.4% have been resolved in the customers favor, 4.4% have been disputed by the customer, and 99.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Aes/pheaa is graded in 3 categories of financial products they offer. The top 3 categories are Student Loan, Credit Reporting and Debt Collection.

Aes/pheaa is rated "D" in Student Loan; "B+" in Credit Reporting; and "C" in Debt Collection.

Click here to see Complete Aes/pheaa Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Aes/pheaa. Click here to see all complaints against Aes/pheaa.

# Product Sub-Product Issue Count
1 Student loan Federal student loan servicing Dealing with your lender or servicer 1,297
2 Credit reporting Credit reporting Incorrect information on your report 291
3 Student loan Federal student loan servicing Struggling to repay your loan 235
4 Student loan Private student loan Dealing with your lender or servicer 234
5 Student loan Private student loan Struggling to repay your loan 112
6 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 111
7 Student loan Federal student loan servicing Incorrect information on your report 96
8 Student loan Federal student loan servicing Dealing with my lender or servicer 38
9 Student loan Federal student loan servicing Problem with a credit reporting company's investigation into an existing problem 29
10 Debt collection Federal student loan debt Written notification about debt 22
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/aespheaa