| Complaints Currently In-Progress | 2 |
| Complaints per $100K of Deposits | — |
| Complaints Resolved in a Timely Manner | 100% |
| Resolutions Disputed by Customer | 20.4% |
| Average Time Until Resolution | 31 days |
| Owner Corporation | Not Listed |
| Established | Not Listed |
| FDIC Insured | Not Insured |
| FDIC Certificate # | — |
| Number of Branches | Unknown |
| Total Assets | Unknown |
| Total Deposits | Unknown |
| Total Equity | Unknown |
| Quartarly Net Income | Unknown |
Grades are also broken down by the financial products offered be each institution. AES/PHEAA is rated "C" in Debt Collection, and "C" in Student Loans. Click on any of the financial products to see how AES/PHEAA compares.
AES/PHEAA has received 1,127 consumer complaints since March, 2012 – more than 98% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' AES/PHEAA meets the 60-day response deadline more frequently than 73.4% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 20.4% of customers dispute AES/PHEAA's response to complaints — worse than 58.5% of other companies.
Most of AES/PHEAA's customers complain about student loans with the primary issue being "repaying your loan."
| # | Financial Product | Sub-Product | Complaint Issue | Complaint Count |
|---|---|---|---|---|
| 1 | Student loan | Non-federal student loan | Repaying your loan | 417 |
| 2 | Student loan | Non-federal student loan | Dealing with my lender or servicer | 293 |
| 3 | Student loan | Non-federal student loan | Can't repay my loan | 273 |
| 4 | Student loan | Non-federal student loan | Problems when you are unable to pay | 209 |
| 5 | Debt collection | Non-federal student loan | Communication tactics | 21 |
| 6 | Student loan | Non-federal student loan | Getting a loan | 16 |
| 7 | Debt collection | Non-federal student loan | Disclosure verification of debt | 14 |
| 8 | Debt collection | Federal student loan | Disclosure verification of debt | 9 |
| 9 | Debt collection | Non-federal student loan | Communication tactics | 6 |
| 10 | Debt collection | Federal student loan | False statements or representation | 6 |
| # | Company Response | Response Count | Timely Response Count | Disputed Count |
|---|---|---|---|---|
| 1 | Closed with explanation | 912 | 911 (99.9%) | 214 (23.5%) |
| 2 | Closed with non-monetary relief | 256 | 256 (100%) | 37 (14.5%) |
| 3 | Closed without relief | 116 | 116 (100%) | 20 (17.2%) |
| 4 | Closed with monetary relief | 26 | 26 (100%) | 5 (19.2%) |
| 5 | In progress | 23 | 23 (100%) | 0 (0%) |
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