Afni, Inc.

Report Card
B
Overall Grade
B
Debt Collection Grade
Afni, Inc. is rated overall in the top 77 percentile (out of 100) based on 433 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer14.8%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Afni, Inc. logo

Grade Summary

Overall, Afni, Inc. received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Afni, and Inc. is rated "B" in Debt Collection. Click on any of the financial products to see how Afni, Inc. compares.

Overview

Afni, Inc. has received 433 consumer complaints since April, 2013 – more than 97% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Afni, Inc. meets the 60-day response deadline more frequently than 77.7% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 14.8% of customers dispute Afni, Inc.'s response to complaints — better than 66.7% of other companies.

Most of Afni, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Afni, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed209
2Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed93
3Debt collectionOther (phone, health club, etc.)Disclosure verification of debt62
4Debt collectionCont'd attempts collect debt not owed47
5Debt collectionOther (phone, health club, etc.)False statements or representation38
6Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed28
7Debt collectionOther (phone, health club, etc.)Disclosure verification of debt20
8Debt collectionDisclosure verification of debt14
9Debt collectionOther (phone, health club, etc.)Communication tactics9
10Debt collectionOther (phone, health club, etc.)Improper contact or sharing of info8
Responses From Afni, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation603603 (100%)97 (16.1%)
2Closed66 (100%)1 (16.7%)
3Closed with non-monetary relief22 (100%)0 (0%)
4Closed with monetary relief11 (100%)0 (0%)
5In progress11 (100%)0 (0%)
Complaints over the Past Year