Alliance Data Card Services BankRank.org
|Number of Complaints||3,431 (5 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||2.4%|
|Complaints Resolved in Customer's Favor||99.8%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Alliance Data Card Services is ranked 227th out of 3,688 banks. That puts Alliance Data Card Services in the bottom 46th percentile and gives them an overall grade of "C". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 3,431 complaints against Alliance Data Card Services and 1,058,614 complaints total.
Of the 3,431 complaints again Alliance Data Card Services, there have been 1,574 in the passed 18 months. Of those 1,574 complaints, 99.8% have been resolved in the customers favor, 2.4% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Alliance Data Card Services is graded in 5 categories of financial products they offer. The top 3 categories are Credit Card, Debt Collection and Credit Reporting.
Click here to see Complete Alliance Data Card Services Report Card »
Below is the list of the top 10 complaint reasons against Alliance Data Card Services. Click here to see all complaints against Alliance Data Card Services.
|1||Credit reporting||Credit reporting||Incorrect information on your report||164|
|2||Credit card||Store credit card||Fees or interest||142|
|3||Debt collection||Credit card debt||Communication tactics||128|
|4||Credit reporting||Credit reporting||Improper use of your report||97|
|5||Credit card||Store credit card||Problem with a purchase shown on your statement||77|
|6||Credit card||Store credit card||Problem when making payments||68|
|7||Credit card||General-purpose credit card or charge card||Fees or interest||58|
|8||Debt collection||Credit card debt||Attempts to collect debt not owed||57|
|9||Credit card||General-purpose credit card or charge card||Problem with a purchase shown on your statement||55|
|10||Debt collection||Credit card debt||Threatened to contact someone or share information improperly||50|