logo Alliance Data Card Services

Alliance Data Card Services — Overview
Alliance Data Card Services is rated overall in the bottom 45th percentile based on 3,431 customer complaints.


Number of Complaints3,431 (5 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer2.4%
Complaints Resolved in Customer's Favor99.8%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

Back to Top of Page
Alliance Data Card Services — Summary

Alliance Data Card Services is ranked 227th out of 3,688 banks. That puts Alliance Data Card Services in the bottom 46th percentile and gives them an overall grade of "C". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 3,431 complaints against Alliance Data Card Services and 1,058,614 complaints total.

Of the 3,431 complaints again Alliance Data Card Services, there have been 1,110 in the passed 18 months. Of those 1,110 complaints, 99.8% have been resolved in the customers favor, 2.4% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Alliance Data Card Services is graded in 5 categories of financial products they offer. The top 3 categories are Credit Card, Debt Collection and Credit Reporting.

Alliance Data Card Services is rated "B+" in Credit Card; "C" in Debt Collection; "C" in Credit Reporting; "B+" in Money Transfers; and "A" in Checking or Savings Account.

Click here to see Complete Alliance Data Card Services Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Alliance Data Card Services. Click here to see all complaints against Alliance Data Card Services.

# Product Sub-Product Issue Count
1 Credit reporting Credit reporting Incorrect information on your report 125
2 Credit card Store credit card Fees or interest 91
3 Debt collection Credit card debt Communication tactics 87
4 Credit reporting Credit reporting Improper use of your report 71
5 Credit card Store credit card Problem with a purchase shown on your statement 57
6 Credit card Store credit card Problem when making payments 45
7 Debt collection Credit card debt Attempts to collect debt not owed 43
8 Credit card General-purpose credit card or charge card Fees or interest 39
9 Debt collection Credit card debt Threatened to contact someone or share information improperly 37
10 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 34
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By **