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Alliance Data Card Services — Overview
Alliance Data Card Services is rated overall in the top 62nd percentile based on 2,816 customer complaints.

Statistics

Number of Complaints2,816 (7 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer3.0%
Complaints Resolved in Customer's Favor99.7%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
62nd
percentile

Contact Information

Not Available

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Alliance Data Card Services — Summary

Alliance Data Card Services is ranked 153rd out of 3,648 banks. That puts Alliance Data Card Services in the top 63nd percentile and gives them an overall grade of "B-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 2,816 complaints against Alliance Data Card Services and 1,002,502 complaints total.

Of the 2,816 complaints again Alliance Data Card Services, there have been 2,811 in the passed 18 months. Of those 2,811 complaints, 99.7% have been resolved in the customers favor, 3.0% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Alliance Data Card Services is graded in 4 categories of financial products they offer. The top 3 categories are Credit Card, Debt Collection and Credit Reporting.

Alliance Data Card Services is rated "B+" in Credit Card; "C+" in Debt Collection; "B-" in Credit Reporting; and "A-" in Money Transfers.

Click here to see Complete Alliance Data Card Services Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Alliance Data Card Services. Click here to see all complaints against Alliance Data Card Services.

# Product Sub-Product Issue Count
1 Credit card Store credit card Fees or interest 229
2 Credit reporting Credit reporting Incorrect information on your report 185
3 Debt collection Credit card debt Communication tactics 160
4 Credit reporting Credit reporting Improper use of your report 143
5 Credit card General-purpose credit card or charge card Problem with a purchase shown on your statement 115
6 Credit card Store credit card Problem when making payments 102
7 Credit card Store credit card Problem with a purchase shown on your statement 97
8 Credit card Billing disputes 87
9 Credit card General-purpose credit card or charge card Fees or interest 86
10 Debt collection Credit card debt Attempts to collect debt not owed 84
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/alliance-data-card-services