AllianceOne Recievables Management

Report Card
B
Overall Grade
B
Debt Collection Grade
AllianceOne Recievables Management is rated overall in the top 75 percentile (out of 100) based on 190 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer13.2%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
AllianceOne Recievables Management logo

Grade Summary

Overall, AllianceOne Recievables Management received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. AllianceOne Recievables Management is rated "B" in Debt Collection. Click on any of the financial products to see how AllianceOne Recievables Management compares.

Overview

AllianceOne Recievables Management has received 190 consumer complaints since July, 2013 – more than 95% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' AllianceOne Recievables Management meets the 60-day response deadline more frequently than 68.5% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 13.2% of customers dispute AllianceOne Recievables Management's response to complaints — better than 73.6% of other companies.

Most of AllianceOne Recievables Management's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against AllianceOne Recievables Management
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed37
2Debt collectionCont'd attempts collect debt not owed36
3Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed32
4Debt collectionOther (phone, health club, etc.)Disclosure verification of debt28
5Debt collectionOther (phone, health club, etc.)Disclosure verification of debt14
6Debt collectionOther (phone, health club, etc.)False statements or representation14
7Debt collectionCommunication tactics11
8Debt collectionDisclosure verification of debt9
9Debt collectionMedicalCont'd attempts collect debt not owed6
10Debt collectionCredit cardCommunication tactics5
Responses From AllianceOne Recievables Management
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation266266 (100%)36 (13.5%)
2Closed with non-monetary relief1313 (100%)3 (23.1%)
3Closed with monetary relief33 (100%)0 (0%)
Complaints over the Past Year