Grades are also broken down by the financial products offered be each institution. Ally Financial Inc. is rated "A" in Mortgages, "A-" in Debt Collection, "B" in Bank Account Services, and "C" in Consumer Loans. Click on any of the financial products to see how Ally Financial Inc. compares.
Ally Financial Inc. has received 1,262 consumer complaints since March, 2012 – more than 98% of other banks.
Of those complaints, 99.9% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Ally Financial Inc. meets the 60-day response deadline more frequently than 62.5% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 16.6% of customers dispute Ally Financial Inc.'s response to complaints — better than 59.2% of other companies.
Most of Ally Financial Inc.'s customers complain about consumer loans with the primary issue being "managing the loan or lease."
Ally Financial Inc. is primarily a commercial bank with a commercial lending specialization. Ally Financial Inc. is based in Midvale, Utah and is the 19th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, Ally Financial Inc. receives far more complaints than most other banks. Ally Financial Inc. recieves more complaints per customer than 98% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Consumer loan||Vehicle loan||Managing the loan or lease||436|
|2||Consumer loan||Vehicle loan||Problems when you are unable to pay||173|
|3||Consumer loan||Vehicle lease||Managing the loan or lease||144|
|4||Bank account or service||Checking account||Account opening, closing, or management||97|
|5||Bank account or service||(CD) Certificate of deposit||Account opening, closing, or management||84|
|6||Consumer loan||Vehicle loan||Taking out the loan or lease||77|
|7||Bank account or service||Checking account||Deposits and withdrawals||57|
|8||Bank account or service||Savings account||Account opening, closing, or management||45|
|9||Consumer loan||Vehicle lease||Taking out the loan or lease||37|
|10||Consumer loan||Vehicle loan||Shopping for a loan or lease||33|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||1,113||1,112 (99.9%)||217 (19.5%)|
|2||Closed with monetary relief||170||170 (100%)||23 (13.5%)|
|3||Closed with non-monetary relief||143||143 (100%)||9 (6.3%)|
|4||Closed without relief||59||59 (100%)||14 (23.7%)|
|5||In progress||51||51 (100%)||0 (0%)|
|6||Closed||14||14 (100%)||2 (14.3%)|
|7||Closed with relief||9||9 (100%)||1 (11.1%)|