Ally Financial Inc.

Report Card
A
Overall Grade
A
Mortgages Grade
A-
Debt Collection Grade
B
Bank Account Services Grade
Ally Financial Inc. is rated overall in the top 94 percentile (out of 100) based on 1,262 customer complaints.

Statistics

Complaints Currently In-Progress62
Complaints per $100K of Deposits22.2
Complaints Resolved in a Timely Manner99.9%
Resolutions Disputed by Customer16.6%
Average Time Until Resolution23 days

Financial Report

Owner CorporationAlly Financial Inc.
EstablishedAugust, 2004
FDIC InsuredAugust, 2004
FDIC Certificate #057803
Number of Branches2
Total Assets$100.8 Million (19th)
Total Deposits$56.8 Million (22nd)
Total Equity$15.8 Million (14th)
Quartarly Net Income$300.1 Thousand (15th)

Contact Information

Corporate Headquarters
6985 Union Park Center Suite 435
Midvale, UT 84047
United Statesflag
Website
http://www.ally.com
Data Summary
Ally Financial Inc. logo

Grade Summary

Overall, Ally Financial Inc. received a grade of "A" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Ally Financial Inc. is rated "A" in Mortgages, "A-" in Debt Collection, "B" in Bank Account Services, and "C" in Consumer Loans. Click on any of the financial products to see how Ally Financial Inc. compares.

Overview

Ally Financial Inc. has received 1,262 consumer complaints since March, 2012 – more than 98% of other banks.

Of those complaints, 99.9% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Ally Financial Inc. meets the 60-day response deadline more frequently than 62.5% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 16.6% of customers dispute Ally Financial Inc.'s response to complaints — better than 59.2% of other companies.

Most of Ally Financial Inc.'s customers complain about consumer loans with the primary issue being "managing the loan or lease."

Ally Financial Inc. is primarily a commercial bank with a commercial lending specialization. Ally Financial Inc. is based in Midvale, Utah and is the 19th largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, Ally Financial Inc. receives far more complaints than most other banks. Ally Financial Inc. recieves more complaints per customer than 98% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against Ally Financial Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Consumer loanVehicle loanManaging the loan or lease436
2Consumer loanVehicle loanProblems when you are unable to pay173
3Consumer loanVehicle leaseManaging the loan or lease144
4Bank account or serviceChecking accountAccount opening, closing, or management97
5Bank account or service(CD) Certificate of depositAccount opening, closing, or management84
6Consumer loanVehicle loanTaking out the loan or lease77
7Bank account or serviceChecking accountDeposits and withdrawals57
8Bank account or serviceSavings accountAccount opening, closing, or management45
9Consumer loanVehicle leaseTaking out the loan or lease37
10Consumer loanVehicle loanShopping for a loan or lease33
Responses From Ally Financial Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation1,1131,112 (99.9%)217 (19.5%)
2Closed with monetary relief170170 (100%)23 (13.5%)
3Closed with non-monetary relief143143 (100%)9 (6.3%)
4Closed without relief5959 (100%)14 (23.7%)
5In progress5151 (100%)0 (0%)
6Closed1414 (100%)2 (14.3%)
7Closed with relief99 (100%)1 (11.1%)
Complaints over the Past Year