logo Ally

Ally Financial Inc. — Overview
Ally Financial Inc. is rated overall in the bottom 39th percentile based on 4,418 customer complaints.


Number of Complaints4,418 (87 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer4.4%
Complaints Resolved in Customer's Favor94.6%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

Back to Top of Page
Ally Financial Inc. — Summary

Ally Financial Inc. is ranked 247th out of 3,648 banks. That puts Ally in the bottom 40th percentile and gives them an overall grade of "C-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 4,418 complaints against Ally and 1,002,502 complaints total.

Of the 4,418 complaints again Ally, there have been 1,655 in the passed 18 months. Of those 1,655 complaints, 94.6% have been resolved in the customers favor, 4.4% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Ally Financial Inc. is graded in 6 categories of financial products they offer. The top 3 categories are Vehicle Loan or Lease, Credit Reporting and Consumer Loan.

Ally Financial Inc. is rated "D-" in Vehicle Loan or Lease; "D+" in Credit Reporting; "C-" in Consumer Loan; "D" in Checking or Savings Account; "C-" in Debt Collection; and "C-" in Bank Account or Service.

Click here to see Complete Ally Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Ally Financial Inc.. Click here to see all complaints against Ally.

# Product Sub-Product Issue Count
1 Credit reporting Credit reporting Improper use of your report 200
2 Consumer Loan Vehicle loan Managing the loan or lease 163
3 Vehicle loan or lease Loan Managing the loan or lease 149
4 Credit reporting Credit reporting Incorrect information on your report 125
5 Vehicle loan or lease Loan Struggling to pay your loan 73
6 Vehicle loan or lease Loan Problems at the end of the loan or lease 61
7 Consumer Loan Vehicle lease Managing the loan or lease 59
8 Consumer Loan Vehicle loan Problems when you are unable to pay 55
9 Checking or savings account Checking account Managing an account 54
10 Vehicle loan or lease Lease Problems at the end of the loan or lease 46
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By **