|Number of Complaints||4,418 (87 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||4.4%|
|Complaints Resolved in Customer's Favor||94.6%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Ally Financial Inc. is ranked 247th out of 3,648 banks. That puts Ally in the bottom 40th percentile and gives them an overall grade of "C-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 4,418 complaints against Ally and 1,002,502 complaints total.
Of the 4,418 complaints again Ally, there have been 1,655 in the passed 18 months. Of those 1,655 complaints, 94.6% have been resolved in the customers favor, 4.4% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Ally Financial Inc. is graded in 6 categories of financial products they offer. The top 3 categories are Vehicle Loan or Lease, Credit Reporting and Consumer Loan.
Ally Financial Inc. is rated "D-" in Vehicle Loan or Lease; "D+" in Credit Reporting; "C-" in Consumer Loan; "D" in Checking or Savings Account; "C-" in Debt Collection; and "C-" in Bank Account or Service.
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Below is the list of the top 10 complaint reasons against Ally Financial Inc.. Click here to see all complaints against Ally.
|1||Credit reporting||Credit reporting||Improper use of your report||200|
|2||Consumer Loan||Vehicle loan||Managing the loan or lease||163|
|3||Vehicle loan or lease||Loan||Managing the loan or lease||149|
|4||Credit reporting||Credit reporting||Incorrect information on your report||125|
|5||Vehicle loan or lease||Loan||Struggling to pay your loan||73|
|6||Vehicle loan or lease||Loan||Problems at the end of the loan or lease||61|
|7||Consumer Loan||Vehicle lease||Managing the loan or lease||59|
|8||Consumer Loan||Vehicle loan||Problems when you are unable to pay||55|
|9||Checking or savings account||Checking account||Managing an account||54|
|10||Vehicle loan or lease||Lease||Problems at the end of the loan or lease||46|