American Credit Acceptance BankRank.org
Statistics
| Number of Complaints | 264 (2 In Progress) |
|---|---|
| Complaints per $100K of Deposits | — |
| Complaints Resolved in a Timely Manner | 98.5% |
| Resolutions Disputed by Customer | 1.5% |
| Complaints Resolved in Customer's Favor | 98.5% |
Financial Report
| Established | — |
|---|---|
| FDIC Certificate # | — |
| Number of Branches | — (— International) |
| Total Assets | — |
| Total Deposits | — |
| Total Equity Held | — |
| Quarterly Net Income | — |
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American Credit Acceptance, LLC is ranked 252nd out of 3,688 banks. That puts American Credit Acceptance in the bottom 40th percentile and gives them an overall grade of "C-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 264 complaints against American Credit Acceptance and 1,058,614 complaints total.
Of the 264 complaints again American Credit Acceptance, there have been 95 in the passed 18 months. Of those 95 complaints, 98.5% have been resolved in the customers favor, 1.5% have been disputed by the customer, and 98.5% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. American Credit Acceptance, LLC is graded in 1 category of financial products they offer. The top 3 categories are Vehicle Loan or Lease, Credit Reporting and Consumer Loan.
American Credit Acceptance, LLC is rated "D-" in Vehicle Loan or Lease.
Click here to see Complete American Credit Acceptance Report Card »
Below is the list of the top 10 complaint reasons against American Credit Acceptance, LLC. Click here to see all complaints against American Credit Acceptance.
| # | Product | Sub-Product | Issue | Count |
|---|---|---|---|---|
| 1 | Vehicle loan or lease | Loan | Managing the loan or lease | 15 |
| 2 | Vehicle loan or lease | Loan | Struggling to pay your loan | 11 |
| 3 | Credit reporting | Credit reporting | Improper use of your report | 11 |
| 4 | Credit reporting | Credit reporting | Problem with a credit reporting company's investigation into an existing problem | 9 |
| 5 | Credit reporting | Credit reporting | Incorrect information on your report | 8 |
| 6 | Vehicle loan or lease | Loan | Getting a loan or lease | 8 |
| 7 | Vehicle loan or lease | Loan | Problems at the end of the loan or lease | 7 |
| 8 | Vehicle loan or lease | Loan | Incorrect information on your report | 6 |
| 9 | Debt collection | Auto debt | Written notification about debt | 5 |
| 10 | Debt collection | Other debt | Written notification about debt | 2 |