American Express BankRank.org
|Number of Complaints||10,582 (2 In Progress)|
|Complaints per $100K of Deposits||24.54|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||8.5%|
|Complaints Resolved in Customer's Favor||99.9%|
|FDIC Certificate #|
|Number of Branches||1 (0 International)|
|Total Assets||$55.4 Million|
|Total Deposits||$43.1 Million|
|Total Equity Held||$6.1 Million|
|Quarterly Net Income||$0.6 Million|
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|Other Names (or Trade Names)|
|Deposit Accepted Websites|
† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.
American Express Company is ranked 275th out of 3,648 banks. That puts American Express in the bottom 33nd percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 10,582 complaints against American Express and 1,002,502 complaints total.
Of the 10,582 complaints again American Express, there have been 3,316 in the passed 18 months. Of those 3,316 complaints, 99.9% have been resolved in the customers favor, 8.5% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, American Express has $43.1 million is customer deposits which means there are 24.54 complains per $100K in customer deposits.
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. American Express Company is graded in 5 categories of financial products they offer. The top 3 categories are Credit Card, Credit Reporting and Debt Collection.
Click here to see Complete American Express Report Card »
American Express was established and FDIC insured in December, 2000. Based on its asset concentration, this institution specializes in commercial lending. American Express Company has $55.4 Million is assets (40th overall) and holds $43.1 Million is customer deposits (41st overall).
American Express has 1 domestic offices and 0 foreign offices. Click here to see map of all offices.
Below is the list of the top 10 complaint reasons against American Express Company. Click here to see all complaints against American Express.
|1||Credit card||General-purpose credit card or charge card||Other features, terms, or problems||437|
|2||Credit card||General-purpose credit card or charge card||Advertising and marketing, including promotional offers||345|
|3||Credit card||General-purpose credit card or charge card||Problem with a purchase shown on your statement||305|
|4||Credit card||General-purpose credit card or charge card||Fees or interest||159|
|5||Credit card||—||Billing disputes||137|
|7||Credit reporting||Credit reporting||Incorrect information on your report||123|
|8||Credit card||General-purpose prepaid card||Problem with a purchase or transfer||90|
|9||Credit card||General-purpose credit card or charge card||Getting a credit card||88|
|10||Credit card||General-purpose credit card or charge card||Problem when making payments||79|