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American Express Company — Overview
American Express Company is rated overall in the bottom 15th percentile based on 11,120 customer complaints.

Statistics

Number of Complaints11,120 (2 In Progress)
Complaints per $100K of Deposits24.28
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer5.1%
Complaints Resolved in Customer's Favor100.0%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
15th
percentile

Contact Information

Not Available

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American Express Company — Summary

American Express Company is ranked 306th out of 3,688 banks. That puts American Express in the bottom 27th percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 11,120 complaints against American Express and 1,058,614 complaints total.

Of the 11,120 complaints again American Express, there have been 3,037 in the passed 18 months. Of those 3,037 complaints, 100.0% have been resolved in the customers favor, 5.1% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. American Express Company is graded in 6 categories of financial products they offer. The top 3 categories are Credit Card, Credit Reporting and Debt Collection.

American Express Company is rated "C+" in Credit Card; "B+" in Credit Reporting; "A-" in Debt Collection; "D" in Prepaid Card; "A" in Checking or Savings Account; and "C" in Bank Account or Service.

Click here to see Complete American Express Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against American Express Company. Click here to see all complaints against American Express.

# Product Sub-Product Issue Count
1 Credit card General-purpose credit card or charge card Other features, terms, or problems 538
2 Credit card General-purpose credit card or charge card Advertising and marketing, including promotional offers 412
3 Credit card General-purpose credit card or charge card Problem with a purchase shown on your statement 369
4 Credit card General-purpose credit card or charge card Fees or interest 188
5 Credit reporting Credit reporting Incorrect information on your report 158
6 Credit card General-purpose prepaid card Problem with a purchase or transfer 112
7 Credit card General-purpose credit card or charge card Getting a credit card 111
8 Credit card General-purpose credit card or charge card Problem when making payments 96
9 Credit reporting Credit reporting Improper use of your report 94
10 Credit card General-purpose credit card or charge card Closing your account 88
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/american-express-company