American Express BankRank.org
|Number of Complaints||11,120 (2 In Progress)|
|Complaints per $100K of Deposits||24.28|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||5.1%|
|Complaints Resolved in Customer's Favor||100.0%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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American Express Company is ranked 306th out of 3,688 banks. That puts American Express in the bottom 27th percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 11,120 complaints against American Express and 1,058,614 complaints total.
Of the 11,120 complaints again American Express, there have been 2,679 in the passed 18 months. Of those 2,679 complaints, 100.0% have been resolved in the customers favor, 5.1% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. American Express Company is graded in 6 categories of financial products they offer. The top 3 categories are Credit Card, Credit Reporting and Debt Collection.
Click here to see Complete American Express Report Card »
Below is the list of the top 10 complaint reasons against American Express Company. Click here to see all complaints against American Express.
|1||Credit card||General-purpose credit card or charge card||Other features, terms, or problems||517|
|2||Credit card||General-purpose credit card or charge card||Advertising and marketing, including promotional offers||399|
|3||Credit card||General-purpose credit card or charge card||Problem with a purchase shown on your statement||335|
|4||Credit card||General-purpose credit card or charge card||Fees or interest||179|
|5||Credit reporting||Credit reporting||Incorrect information on your report||153|
|6||Credit card||General-purpose credit card or charge card||Getting a credit card||107|
|7||Credit card||General-purpose prepaid card||Problem with a purchase or transfer||100|
|8||Credit reporting||Credit reporting||Improper use of your report||92|
|9||Credit card||General-purpose credit card or charge card||Problem when making payments||92|
|10||Credit card||General-purpose credit card or charge card||Closing your account||83|