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American Express Company — Overview
American Express Company is rated overall in the bottom 16th percentile based on 10,582 customer complaints.


Number of Complaints10,582 (2 In Progress)
Complaints per $100K of Deposits24.54
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer8.5%
Complaints Resolved in Customer's Favor99.9%

Financial Report

EstablishedDecember, 2000
FDIC Certificate #35328
Number of Branches1 (0 International)
Total Assets$55.4 Million
Total Deposits$43.1 Million
Total Equity Held$6.1 Million
Quarterly Net Income$0.6 Million

Contact Information

Cooperate Headquarters
4315 South 2700 West
Salt Lake City, UT 84184


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Other Names and Websites
Other Names (or Trade Names)

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

American Express Company — Summary

American Express Company is ranked 275th out of 3,648 banks. That puts American Express in the bottom 33nd percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 10,582 complaints against American Express and 1,002,502 complaints total.

Of the 10,582 complaints again American Express, there have been 3,316 in the passed 18 months. Of those 3,316 complaints, 99.9% have been resolved in the customers favor, 8.5% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, American Express has $43.1 million is customer deposits which means there are 24.54 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. American Express Company is graded in 5 categories of financial products they offer. The top 3 categories are Credit Card, Credit Reporting and Debt Collection.

American Express Company is rated "C" in Credit Card; "A-" in Credit Reporting; "C" in Debt Collection; "D-" in Prepaid Card; and "B-" in Bank Account or Service.

Click here to see Complete American Express Report Card »

Financial Summary

American Express was established and FDIC insured in December, 2000. Based on its asset concentration, this institution specializes in commercial lending. American Express Company has $55.4 Million is assets (40th overall) and holds $43.1 Million is customer deposits (41st overall).

American Express has 1 domestic offices and 0 foreign offices. Click here to see map of all offices.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against American Express Company. Click here to see all complaints against American Express.

# Product Sub-Product Issue Count
1 Credit card General-purpose credit card or charge card Other features, terms, or problems 437
2 Credit card General-purpose credit card or charge card Advertising and marketing, including promotional offers 345
3 Credit card General-purpose credit card or charge card Problem with a purchase shown on your statement 305
4 Credit card General-purpose credit card or charge card Fees or interest 159
5 Credit card Billing disputes 137
6 Credit card Rewards 126
7 Credit reporting Credit reporting Incorrect information on your report 123
8 Credit card General-purpose prepaid card Problem with a purchase or transfer 90
9 Credit card General-purpose credit card or charge card Getting a credit card 88
10 Credit card General-purpose credit card or charge card Problem when making payments 79
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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