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American Express Company — Report Card
D+ Overall
Based on 3,643 "Overall" complaints:
100.00% Timely (100th percentile)
99.95% Resolved in Customers Favor (48th percentile)
94.95% Timely (17th percentile)
C+ #1: Credit Card
Based on 2,782 "Credit Card" complaints:
100.00% Timely (97th percentile)
99.93% Resolved in Customers Favor (78th percentile)
94.82% Timely (13th percentile)
Based on 346 "Credit Reporting" complaints:
100.00% Timely (99th percentile)
100.00% Resolved in Customers Favor (99th percentile)
99.13% Timely (50th percentile)
Based on 270 "Debt Collection" complaints:
100.00% Timely (100th percentile)
100.00% Resolved in Customers Favor (100th percentile)
98.15% Timely (74th percentile)
D #4: Prepaid Card
Based on 94 "Prepaid Card" complaints:
100.00% Timely (50th percentile)
100.00% Resolved in Customers Favor (50th percentile)
74.47% Timely (25th percentile)
Based on 70 "Checking or Savings Account" complaints:
100.00% Timely (97th percentile)
100.00% Resolved in Customers Favor (97th percentile)
100.00% Timely (50th percentile)
Based on 52 "Bank Account or Service" complaints:
100.00% Timely (96th percentile)
100.00% Resolved in Customers Favor (96th percentile)
84.62% Timely (22nd percentile)

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Source: https://www.bankrank.org/banks/american-express-company/report-card