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American Express Company — Report Card
D+ Overall
Based on 3,562 "Overall" complaints:
100.00% Timely (100th percentile)
99.94% Resolved in Customers Favor (52nd percentile)
91.49% Timely (15th percentile)
C #1: Credit Card
Based on 2,741 "Credit Card" complaints:
100.00% Timely (97th percentile)
99.96% Resolved in Customers Favor (75th percentile)
91.06% Timely (13th percentile)
Based on 277 "Credit Reporting" complaints:
100.00% Timely (99th percentile)
100.00% Resolved in Customers Favor (99th percentile)
98.92% Timely (54rd percentile)
Based on 239 "Debt Collection" complaints:
100.00% Timely (100th percentile)
99.58% Resolved in Customers Favor (40th percentile)
95.82% Timely (62st percentile)
D- #4: Prepaid Card
Based on 158 "Prepaid Card" complaints:
100.00% Timely (50th percentile)
100.00% Resolved in Customers Favor (50th percentile)
80.38% Timely (17th percentile)
Based on 74 "Bank Account or Service" complaints:
100.00% Timely (97th percentile)
100.00% Resolved in Customers Favor (97th percentile)
82.43% Timely (31st percentile)

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Source: https://www.bankrank.org/banks/american-express-company/report-card