American Financial Resources, Inc.

Report Card
D
Overall Grade
D
Mortgages Grade
American Financial Resources, Inc. is rated overall in the bottom 11 percentile (out of 100) based on 31 customer complaints.

Statistics

Complaints Currently In-Progress1
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner90.3%
Resolutions Disputed by Customer22.6%
Average Time Until Resolution21 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
American Financial Resources, Inc. logo

Grade Summary

Overall, American Financial Resources, Inc. received a grade of "D" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. American Financial Resources, and Inc. is rated "D" in Mortgages. Click on any of the financial products to see how American Financial Resources, Inc. compares.

Overview

American Financial Resources, Inc. has received 31 consumer complaints since November, 2012 – more than 82% of other banks.

Of those complaints, 90.3% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' American Financial Resources, Inc. meets the 60-day response deadline less frequently than 79.5% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.6% of customers dispute American Financial Resources, Inc.'s response to complaints — worse than 68.8% of other companies.

Most of American Financial Resources, Inc.'s customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."

Complaints by Product
Complaints by State
Complaints Against American Financial Resources, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageFHA mortgageLoan servicing, payments, escrow account13
2MortgageConventional fixed mortgageApplication, originator, mortgage broker6
3MortgageFHA mortgageSettlement process and costs5
4MortgageOther mortgageLoan servicing, payments, escrow account4
5MortgageFHA mortgageApplication, originator, mortgage broker3
6MortgageConventional fixed mortgageLoan servicing, payments, escrow account3
7MortgageOther mortgageLoan modification,collection,foreclosure3
8MortgageOther mortgageApplication, originator, mortgage broker2
9MortgageVA mortgageLoan servicing, payments, escrow account2
10MortgageFHA mortgageLoan modification,collection,foreclosure2
Responses From American Financial Resources, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation3631 (86.1%)11 (30.6%)
2Closed32 (66.7%)0 (0%)
3Closed with monetary relief32 (66.7%)0 (0%)
4In progress33 (100%)0 (0%)
5Untimely response10 (0%)0 (0%)
Complaints over the Past Year