Grades are also broken down by the financial products offered be each institution. American Honda Finance Corporation is rated "B" in Debt Collection, and "D" in Consumer Loans. Click on any of the financial products to see how American Honda Finance Corporation compares.
American Honda Finance Corporation has received 216 consumer complaints since April, 2012 – more than 95% of other banks.
Of those complaints, 98.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' American Honda Finance Corporation meets the 60-day response deadline less frequently than 50.1% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 26.9% of customers dispute American Honda Finance Corporation's response to complaints — worse than 84.1% of other companies.
Most of American Honda Finance Corporation's customers complain about consumer loans with the primary issue being "managing the loan or lease."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Consumer loan||Vehicle loan||Managing the loan or lease||67|
|2||Consumer loan||Vehicle loan||Problems when you are unable to pay||45|
|3||Consumer loan||Vehicle lease||Managing the loan or lease||37|
|4||Consumer loan||Vehicle loan||Taking out the loan or lease||24|
|5||Consumer loan||Vehicle lease||Problems when you are unable to pay||18|
|6||Consumer loan||Vehicle loan||Shopping for a loan or lease||16|
|7||Consumer loan||Vehicle lease||Taking out the loan or lease||10|
|8||Consumer loan||Vehicle lease||Shopping for a loan or lease||10|
|9||Debt collection||Auto||Cont'd attempts collect debt not owed||4|
|10||Debt collection||Auto||False statements or representation||4|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||226||223 (98.7%)||67 (29.6%)|
|2||Closed with non-monetary relief||23||23 (100%)||2 (8.7%)|
|3||Closed with monetary relief||9||9 (100%)||2 (22.2%)|
|4||Closed||3||3 (100%)||0 (0%)|