American Honda Finance Corporation

Report Card
C-
Overall Grade
B
Debt Collection Grade
D
Consumer Loans Grade
American Honda Finance Corporation is rated overall in the bottom 16 percentile (out of 100) based on 216 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.6%
Resolutions Disputed by Customer26.9%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
American Honda Finance Corporation logo

Grade Summary

Overall, American Honda Finance Corporation received a grade of "C-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. American Honda Finance Corporation is rated "B" in Debt Collection, and "D" in Consumer Loans. Click on any of the financial products to see how American Honda Finance Corporation compares.

Overview

American Honda Finance Corporation has received 216 consumer complaints since April, 2012 – more than 95% of other banks.

Of those complaints, 98.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' American Honda Finance Corporation meets the 60-day response deadline less frequently than 50.1% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 26.9% of customers dispute American Honda Finance Corporation's response to complaints — worse than 84.1% of other companies.

Most of American Honda Finance Corporation's customers complain about consumer loans with the primary issue being "managing the loan or lease."

Complaints by Product
Complaints by State
Complaints Against American Honda Finance Corporation
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Consumer loanVehicle loanManaging the loan or lease67
2Consumer loanVehicle loanProblems when you are unable to pay45
3Consumer loanVehicle leaseManaging the loan or lease37
4Consumer loanVehicle loanTaking out the loan or lease24
5Consumer loanVehicle leaseProblems when you are unable to pay18
6Consumer loanVehicle loanShopping for a loan or lease16
7Consumer loanVehicle leaseTaking out the loan or lease10
8Consumer loanVehicle leaseShopping for a loan or lease10
9Debt collectionAutoCont'd attempts collect debt not owed4
10Debt collectionAutoFalse statements or representation4
Responses From American Honda Finance Corporation
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation226223 (98.7%)67 (29.6%)
2Closed with non-monetary relief2323 (100%)2 (8.7%)
3Closed with monetary relief99 (100%)2 (22.2%)
4Closed33 (100%)0 (0%)
Complaints over the Past Year