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American Student Assistance — Overview
Overall
American Student Assistance is not ranked because we do not have enough data. See how are ranks calculated.

Statistics

Number of Complaints72 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner96.8%
Resolutions Disputed by Customer3.2%
Complaints Resolved in Customer's Favor100.0%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
percentile

Contact Information

Not Available

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American Student Assistance — Summary

Of the 72 complaints again American Student Assistance, there have been 31 in the passed 18 months. Of those 31 complaints, 100.0% have been resolved in the customers favor, 3.2% have been disputed by the customer, and 96.8% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against American Student Assistance. Click here to see all complaints against American Student Assistance.

# Product Sub-Product Issue Count
1 Student loan Federal student loan servicing Dealing with your lender or servicer 6
2 Student loan Federal student loan servicing Dealing with my lender or servicer 4
3 Credit reporting Credit reporting Incorrect information on your report 4
4 Debt collection Federal student loan debt False statements or representation 3
5 Debt collection Other debt Written notification about debt 2
6 Student loan Federal student loan servicing Struggling to repay your loan 2
7 Debt collection I do not know Cont'd attempts collect debt not owed 1
8 Debt collection Federal student loan False statements or representation 1
9 Student loan Non-federal student loan Dealing with my lender or servicer 1
10 Debt collection Federal student loan Disclosure verification of debt 1
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/american-student-assistance