American Student Assistance

Report Card
D
Overall Grade
D
Debt Collection Grade
American Student Assistance is rated overall in the bottom 10 percentile (out of 100) based on 27 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner88.9%
Resolutions Disputed by Customer22.2%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
American Student Assistance logo

Grade Summary

Overall, American Student Assistance received a grade of "D" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. American Student Assistance is rated "D" in Debt Collection. Click on any of the financial products to see how American Student Assistance compares.

Overview

American Student Assistance has received 27 consumer complaints since October, 2013 – more than 80% of other banks.

Of those complaints, 88.9% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' American Student Assistance meets the 60-day response deadline less frequently than 82.3% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.2% of customers dispute American Student Assistance's response to complaints — worse than 67.2% of other companies.

Most of American Student Assistance's customers complain about student loans with the primary issue being "dealing with my lender or servicer."

Complaints by Product
Complaints by State
Complaints Against American Student Assistance
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Student loanNon-federal student loanDealing with my lender or servicer7
2Debt collectionNon-federal student loanCont'd attempts collect debt not owed4
3Debt collectionFederal student loanCont'd attempts collect debt not owed3
4Debt collectionFederal student loanFalse statements or representation2
5Student loanNon-federal student loanCan't repay my loan2
6Debt collectionFederal student loanDisclosure verification of debt1
7Debt collectionNon-federal student loanCommunication tactics1
8Debt collectionPayday loanTaking/threatening an illegal action1
9Debt collectionImproper contact or sharing of info1
10Debt collectionNon-federal student loanImproper contact or sharing of info1
Responses From American Student Assistance
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation1917 (89.5%)5 (26.3%)
2Closed with non-monetary relief64 (66.7%)2 (33.3%)
3Closed44 (100%)0 (0%)
Complaints over the Past Year