Grades are also broken down by the financial products offered be each institution. American Student Assistance is rated "D" in Debt Collection. Click on any of the financial products to see how American Student Assistance compares.
American Student Assistance has received 27 consumer complaints since October, 2013 – more than 80% of other banks.
Of those complaints, 88.9% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' American Student Assistance meets the 60-day response deadline less frequently than 82.3% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.2% of customers dispute American Student Assistance's response to complaints — worse than 67.2% of other companies.
Most of American Student Assistance's customers complain about student loans with the primary issue being "dealing with my lender or servicer."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Student loan||Non-federal student loan||Dealing with my lender or servicer||7|
|2||Debt collection||Non-federal student loan||Cont'd attempts collect debt not owed||4|
|3||Debt collection||Federal student loan||Cont'd attempts collect debt not owed||3|
|4||Debt collection||Federal student loan||False statements or representation||2|
|5||Student loan||Non-federal student loan||Can't repay my loan||2|
|6||Debt collection||Federal student loan||Disclosure verification of debt||1|
|7||Debt collection||Non-federal student loan||Communication tactics||1|
|8||Debt collection||Payday loan||Taking/threatening an illegal action||1|
|9||Debt collection||Improper contact or sharing of info||1|
|10||Debt collection||Non-federal student loan||Improper contact or sharing of info||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||19||17 (89.5%)||5 (26.3%)|
|2||Closed with non-monetary relief||6||4 (66.7%)||2 (33.3%)|
|3||Closed||4||4 (100%)||0 (0%)|