|Number of Complaints||361 (0 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||7.1%|
|Complaints Resolved in Customer's Favor||100.0%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Americollect is ranked 130th out of 3,648 banks. That puts Americollect in the top 68th percentile and gives them an overall grade of "B". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 361 complaints against Americollect and 1,002,502 complaints total.
Of the 361 complaints again Americollect, there have been 207 in the passed 18 months. Of those 207 complaints, 100.0% have been resolved in the customers favor, 7.1% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Americollect is graded in 1 category of financial products they offer. The top 2 categories are Debt Collection and Credit Reporting.
Americollect is rated "B-" in Debt Collection.
Click here to see Complete Americollect Report Card »
Below is the list of the top 10 complaint reasons against Americollect. Click here to see all complaints against Americollect.
|1||Debt collection||Medical debt||Attempts to collect debt not owed||38|
|2||Debt collection||Medical debt||Written notification about debt||26|
|3||Debt collection||Medical||Disclosure verification of debt||18|
|4||Debt collection||Medical||Cont'd attempts collect debt not owed||15|
|5||Debt collection||I do not know||Attempts to collect debt not owed||15|
|6||Credit reporting||Credit reporting||Incorrect information on your report||12|
|7||Debt collection||Other debt||Written notification about debt||12|
|8||Debt collection||Medical||Improper contact or sharing of info||7|
|9||Credit reporting||Credit reporting||Problem with a credit reporting company's investigation into an existing problem||6|
|10||Debt collection||Medical debt||Communication tactics||6|