Americollect Inc

Report Card
C+
Overall Grade
Americollect Inc is rated overall in the bottom 36 percentile (out of 100) based on 33 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer27.3%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Americollect Inc logo

Grade Summary

Overall, Americollect Inc received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Overview

Americollect Inc has received 33 consumer complaints since November, 2013 – more than 83% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Americollect Inc meets the 60-day response deadline more frequently than 76.6% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 27.3% of customers dispute Americollect Inc's response to complaints — worse than 85.1% of other companies.

Most of Americollect Inc's customers complain about debt collections with the primary issue being "improper contact or sharing of info."

Complaints by Product
Complaints by State
Complaints Against Americollect Inc
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionMedicalImproper contact or sharing of info2
2Debt collectionAutoCont'd attempts collect debt not owed1
3Debt collectionMedicalDisclosure verification of debt1
4Debt collectionMedicalCont'd attempts collect debt not owed1
5Debt collectionMedicalImproper contact or sharing of info1
6Debt collectionMedicalCommunication tactics1
Responses From Americollect Inc
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation77 (100%)1 (14.3%)
Complaints over the Past Year