Americollect Inc has received 33 consumer complaints since November, 2013 – more than 83% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Americollect Inc meets the 60-day response deadline more frequently than 76.6% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 27.3% of customers dispute Americollect Inc's response to complaints — worse than 85.1% of other companies.
Most of Americollect Inc's customers complain about debt collections with the primary issue being "improper contact or sharing of info."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Medical||Improper contact or sharing of info||2|
|2||Debt collection||Auto||Cont'd attempts collect debt not owed||1|
|3||Debt collection||Medical||Disclosure verification of debt||1|
|4||Debt collection||Medical||Cont'd attempts collect debt not owed||1|
|5||Debt collection||Medical||Improper contact or sharing of info||1|
|6||Debt collection||Medical||Communication tactics||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||7||7 (100%)||1 (14.3%)|