Grades are also broken down by the financial products offered be each institution. Amerisave is rated "F" in Mortgages. Click on any of the financial products to see how Amerisave compares.
Amerisave has received 103 consumer complaints since December, 2011 – more than 92% of other banks.
Of those complaints, 82.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Amerisave meets the 60-day response deadline less frequently than 87.9% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 34% of customers dispute Amerisave's response to complaints — worse than 94.3% of other companies.
Most of Amerisave's customers complain about mortgages with the primary issue being "application, originator, mortgage broker."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Conventional fixed mortgage||Application, originator, mortgage broker||63|
|2||Mortgage||Conventional fixed mortgage||Credit decision / Underwriting||10|
|3||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||8|
|4||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||7|
|5||Mortgage||Other mortgage||Application, originator, mortgage broker||7|
|6||Mortgage||Other mortgage||Loan modification,collection,foreclosure||7|
|7||Mortgage||Conventional adjustable mortgage (ARM)||Application, originator, mortgage broker||5|
|8||Mortgage||Conventional fixed mortgage||Settlement process and costs||4|
|9||Mortgage||Home equity loan or line of credit||Application, originator, mortgage broker||2|
|10||Mortgage||FHA mortgage||Application, originator, mortgage broker||2|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||91||78 (85.7%)||32 (35.2%)|
|2||Closed with monetary relief||27||22 (81.5%)||7 (25.9%)|
|3||Closed with non-monetary relief||2||2 (100%)||1 (50%)|
|4||Closed||1||1 (100%)||0 (0%)|