Amerisave

Report Card
F
Overall Grade
F
Mortgages Grade
Amerisave is rated overall in the bottom 2 percentile (out of 100) based on 103 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner82.5%
Resolutions Disputed by Customer34%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Amerisave logo

Grade Summary

Overall, Amerisave received a grade of "F" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Amerisave is rated "F" in Mortgages. Click on any of the financial products to see how Amerisave compares.

Overview

Amerisave has received 103 consumer complaints since December, 2011 – more than 92% of other banks.

Of those complaints, 82.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Amerisave meets the 60-day response deadline less frequently than 87.9% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 34% of customers dispute Amerisave's response to complaints — worse than 94.3% of other companies.

Most of Amerisave's customers complain about mortgages with the primary issue being "application, originator, mortgage broker."

Complaints by Product
Complaints by State
Complaints Against Amerisave
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageConventional fixed mortgageApplication, originator, mortgage broker63
2MortgageConventional fixed mortgageCredit decision / Underwriting10
3MortgageConventional fixed mortgageLoan servicing, payments, escrow account8
4MortgageConventional fixed mortgageLoan modification,collection,foreclosure7
5MortgageOther mortgageApplication, originator, mortgage broker7
6MortgageOther mortgageLoan modification,collection,foreclosure7
7MortgageConventional adjustable mortgage (ARM)Application, originator, mortgage broker5
8MortgageConventional fixed mortgageSettlement process and costs4
9MortgageHome equity loan or line of creditApplication, originator, mortgage broker2
10MortgageFHA mortgageApplication, originator, mortgage broker2
Responses From Amerisave
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation9178 (85.7%)32 (35.2%)
2Closed with monetary relief2722 (81.5%)7 (25.9%)
3Closed with non-monetary relief22 (100%)1 (50%)
4Closed11 (100%)0 (0%)
Complaints over the Past Year