Grades are also broken down by the financial products offered be each institution. ARM WNY LLC is rated "F" in Debt Collection. Click on any of the financial products to see how ARM WNY LLC compares.
ARM WNY LLC has received 130 consumer complaints since December, 2013 – more than 93% of other banks.
Of those complaints, 72.3% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' ARM WNY LLC meets the 60-day response deadline less frequently than 93.2% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 29.2% of customers dispute ARM WNY LLC's response to complaints — worse than 88.9% of other companies.
Most of ARM WNY LLC's customers complain about debt collections with the primary issue being "taking/threatening an illegal action."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Payday loan||Taking/threatening an illegal action||14|
|2||Debt collection||Payday loan||Cont'd attempts collect debt not owed||14|
|3||Debt collection||Cont'd attempts collect debt not owed||11|
|4||Debt collection||Payday loan||Communication tactics||10|
|5||Debt collection||Payday loan||Communication tactics||9|
|6||Debt collection||Communication tactics||7|
|7||Debt collection||Communication tactics||6|
|8||Debt collection||Taking/threatening an illegal action||6|
|9||Debt collection||Other (phone, health club, etc.)||Communication tactics||4|
|10||Debt collection||Payday loan||Taking/threatening an illegal action||4|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||123||94 (76.4%)||38 (30.9%)|
|2||Untimely response||9||0 (0%)||0 (0%)|