ARM WNY LLC

Report Card
F
Overall Grade
F
Debt Collection Grade
ARM WNY LLC is rated overall in the bottom 2 percentile (out of 100) based on 130 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner72.3%
Resolutions Disputed by Customer29.2%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
ARM WNY LLC logo

Grade Summary

Overall, ARM WNY LLC received a grade of "F" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. ARM WNY LLC is rated "F" in Debt Collection. Click on any of the financial products to see how ARM WNY LLC compares.

Overview

ARM WNY LLC has received 130 consumer complaints since December, 2013 – more than 93% of other banks.

Of those complaints, 72.3% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' ARM WNY LLC meets the 60-day response deadline less frequently than 93.2% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 29.2% of customers dispute ARM WNY LLC's response to complaints — worse than 88.9% of other companies.

Most of ARM WNY LLC's customers complain about debt collections with the primary issue being "taking/threatening an illegal action."

Complaints by Product
Complaints by State
Complaints Against ARM WNY LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionPayday loanTaking/threatening an illegal action14
2Debt collectionPayday loanCont'd attempts collect debt not owed14
3Debt collectionCont'd attempts collect debt not owed11
4Debt collectionPayday loanCommunication tactics10
5Debt collectionPayday loanCommunication tactics9
6Debt collectionCommunication tactics7
7Debt collectionCommunication tactics6
8Debt collectionTaking/threatening an illegal action6
9Debt collectionOther (phone, health club, etc.)Communication tactics4
10Debt collectionPayday loanTaking/threatening an illegal action4
Responses From ARM WNY LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation12394 (76.4%)38 (30.9%)
2Untimely response90 (0%)0 (0%)
Complaints over the Past Year