Army And Air Force Exchange Service BankRank.org
|Number of Complaints||329 (0 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||98.2%|
|Resolutions Disputed by Customer||6.6%|
|Complaints Resolved in Customer's Favor||100.0%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Army And Air Force Exchange Service is ranked 168th out of 3,648 banks. That puts Army And Air Force Exchange Service in the top 59th percentile and gives them an overall grade of "C+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 329 complaints against Army And Air Force Exchange Service and 1,002,502 complaints total.
Of the 329 complaints again Army And Air Force Exchange Service, there have been 163 in the passed 18 months. Of those 163 complaints, 100.0% have been resolved in the customers favor, 6.6% have been disputed by the customer, and 98.2% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Army And Air Force Exchange Service is graded in 1 category of financial products they offer. The top 3 categories are Debt Collection, Credit Card and Credit Reporting.
Army And Air Force Exchange Service is rated "C-" in Debt Collection.
Click here to see Complete Army And Air Force Exchange Service Report Card »
Below is the list of the top 10 complaint reasons against Army And Air Force Exchange Service. Click here to see all complaints against Army And Air Force Exchange Service.
|1||Credit reporting||Credit reporting||Incorrect information on your report||29|
|2||Debt collection||Credit card debt||False statements or representation||16|
|3||Debt collection||Credit card debt||Attempts to collect debt not owed||14|
|4||Debt collection||Credit card debt||Written notification about debt||8|
|5||Debt collection||Credit card debt||Took or threatened to take negative or legal action||8|
|6||Debt collection||Credit card||Disclosure verification of debt||7|
|7||Credit card||Store credit card||Fees or interest||7|
|8||Credit reporting||Credit reporting||Problem with a credit reporting company's investigation into an existing problem||7|
|9||Credit card||Store credit card||Problem with a purchase shown on your statement||6|
|10||Credit card||General-purpose credit card or charge card||Problem when making payments||5|