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Army And Air Force Exchange Service — Overview
C+ Overall
Army And Air Force Exchange Service is rated overall in the top 58th percentile based on 329 customer complaints.

Statistics

Number of Complaints329 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.2%
Resolutions Disputed by Customer6.6%
Complaints Resolved in Customer's Favor100.0%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
58th
percentile

Contact Information

Not Available

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Army And Air Force Exchange Service — Summary

Army And Air Force Exchange Service is ranked 168th out of 3,648 banks. That puts Army And Air Force Exchange Service in the top 59th percentile and gives them an overall grade of "C+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 329 complaints against Army And Air Force Exchange Service and 1,002,502 complaints total.

Of the 329 complaints again Army And Air Force Exchange Service, there have been 163 in the passed 18 months. Of those 163 complaints, 100.0% have been resolved in the customers favor, 6.6% have been disputed by the customer, and 98.2% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Army And Air Force Exchange Service is graded in 1 category of financial products they offer. The top 3 categories are Debt Collection, Credit Card and Credit Reporting.

Army And Air Force Exchange Service is rated "C-" in Debt Collection.

Click here to see Complete Army And Air Force Exchange Service Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Army And Air Force Exchange Service. Click here to see all complaints against Army And Air Force Exchange Service.

# Product Sub-Product Issue Count
1 Credit reporting Credit reporting Incorrect information on your report 29
2 Debt collection Credit card debt False statements or representation 16
3 Debt collection Credit card debt Attempts to collect debt not owed 14
4 Debt collection Credit card debt Written notification about debt 8
5 Debt collection Credit card debt Took or threatened to take negative or legal action 8
6 Debt collection Credit card Disclosure verification of debt 7
7 Credit card Store credit card Fees or interest 7
8 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 7
9 Credit card Store credit card Problem with a purchase shown on your statement 6
10 Credit card General-purpose credit card or charge card Problem when making payments 5
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/army-and-air-force-exchange-service