Army and Air Force Exchange Service

Report Card
C-
Overall Grade
C-
Debt Collection Grade
D
Credit Cards Grade
Army and Air Force Exchange Service is rated overall in the bottom 14 percentile (out of 100) based on 72 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.6%
Resolutions Disputed by Customer30.6%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Army and Air Force Exchange Service logo

Grade Summary

Overall, Army and Air Force Exchange Service received a grade of "C-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Army and Air Force Exchange Service is rated "C-" in Debt Collection, and "D" in Credit Cards. Click on any of the financial products to see how Army and Air Force Exchange Service compares.

Overview

Army and Air Force Exchange Service has received 72 consumer complaints since December, 2012 – more than 90% of other banks.

Of those complaints, 98.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Army and Air Force Exchange Service meets the 60-day response deadline more frequently than 50.1% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 30.6% of customers dispute Army and Air Force Exchange Service's response to complaints — worse than 90.2% of other companies.

Most of Army and Air Force Exchange Service's customers complain about credit cards with the primary issue being "delinquent account."

Complaints by Product
Complaints by State
Complaints Against Army and Air Force Exchange Service
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Credit cardDelinquent account10
2Credit cardBilling disputes8
3Credit cardOther6
4Debt collectionCredit cardDisclosure verification of debt6
5Debt collectionCredit cardDisclosure verification of debt6
6Debt collectionCredit cardTaking/threatening an illegal action4
7Debt collectionCredit cardCont'd attempts collect debt not owed4
8Credit cardBilling statement3
9Credit cardIdentity theft / Fraud / Embezzlement3
10Credit cardBankruptcy3
Responses From Army and Air Force Exchange Service
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation7978 (98.7%)26 (32.9%)
2Closed with non-monetary relief77 (100%)3 (42.9%)
3Closed with monetary relief66 (100%)0 (0%)
4Closed11 (100%)0 (0%)
Complaints over the Past Year