Grades are also broken down by the financial products offered be each institution. Army and Air Force Exchange Service is rated "C-" in Debt Collection, and "D" in Credit Cards. Click on any of the financial products to see how Army and Air Force Exchange Service compares.
Army and Air Force Exchange Service has received 72 consumer complaints since December, 2012 – more than 90% of other banks.
Of those complaints, 98.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Army and Air Force Exchange Service meets the 60-day response deadline more frequently than 50.1% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 30.6% of customers dispute Army and Air Force Exchange Service's response to complaints — worse than 90.2% of other companies.
Most of Army and Air Force Exchange Service's customers complain about credit cards with the primary issue being "delinquent account."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Credit card||Delinquent account||10|
|2||Credit card||Billing disputes||8|
|4||Debt collection||Credit card||Disclosure verification of debt||6|
|5||Debt collection||Credit card||Disclosure verification of debt||6|
|6||Debt collection||Credit card||Taking/threatening an illegal action||4|
|7||Debt collection||Credit card||Cont'd attempts collect debt not owed||4|
|8||Credit card||Billing statement||3|
|9||Credit card||Identity theft / Fraud / Embezzlement||3|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||79||78 (98.7%)||26 (32.9%)|
|2||Closed with non-monetary relief||7||7 (100%)||3 (42.9%)|
|3||Closed with monetary relief||6||6 (100%)||0 (0%)|
|4||Closed||1||1 (100%)||0 (0%)|