Associated Bank

Report Card
A
Overall Grade
A
Mortgages Grade
B
Bank Account Services Grade
Associated Bank is rated overall in the top 99 percentile (out of 100) based on 127 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits7.0
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer21.3%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationAssociated Banc-Corp
EstablishedJanuary, 1874
FDIC InsuredJanuary, 1934
FDIC Certificate #005296
Number of Branches238
Total Assets$25.5 Million (40th)
Total Deposits$18.2 Million (43rd)
Total Equity$3 Million (40th)
Quartarly Net Income$53.8 Thousand (46th)

Contact Information

Corporate Headquarters
200 North Adams Street
Green Bay, WI 54301
United Statesflag
Website
www.associatedbank.com
Data Summary
Associated Bank logo

Grade Summary

Overall, Associated Bank received a grade of "A" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Associated Bank is rated "A" in Mortgages, and "B" in Bank Account Services. Click on any of the financial products to see how Associated Bank compares.

Overview

Associated Bank has received 127 consumer complaints since February, 2012 – more than 93% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Associated Bank meets the 60-day response deadline more frequently than 98% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 21.3% of customers dispute Associated Bank's response to complaints — worse than 63.3% of other companies.

Most of Associated Bank's customers complain about bank account or services with the primary issue being "account opening, closing, or management."

Associated Bank is primarily a commercial bank with a commercial lending specialization. Associated Bank is based in Green Bay, Wisconsin and is the 40th largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, Associated Bank receives far more complaints than most other banks. Associated Bank recieves more complaints per customer than 97% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against Associated Bank
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Bank account or serviceChecking accountAccount opening, closing, or management21
2Bank account or serviceChecking accountDeposits and withdrawals16
3MortgageOther mortgageLoan modification,collection,foreclosure13
4Bank account or serviceChecking accountProblems caused by my funds being low12
5MortgageOther mortgageLoan servicing, payments, escrow account7
6Bank account or serviceSavings accountAccount opening, closing, or management6
7MortgageHome equity loan or line of creditLoan servicing, payments, escrow account6
8MortgageConventional fixed mortgageLoan modification,collection,foreclosure5
9Bank account or serviceChecking accountUsing a debit or ATM card4
10MortgageConventional fixed mortgageLoan servicing, payments, escrow account4
Responses From Associated Bank
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation8484 (100%)23 (27.4%)
2Closed with monetary relief2929 (100%)6 (20.7%)
3Closed with non-monetary relief2121 (100%)1 (4.8%)
4Closed with relief88 (100%)2 (25%)
Complaints over the Past Year