Grades are also broken down by the financial products offered be each institution. Associated Bank is rated "A" in Mortgages, and "B" in Bank Account Services. Click on any of the financial products to see how Associated Bank compares.
Associated Bank has received 127 consumer complaints since February, 2012 – more than 93% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Associated Bank meets the 60-day response deadline more frequently than 98% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 21.3% of customers dispute Associated Bank's response to complaints — worse than 63.3% of other companies.
Most of Associated Bank's customers complain about bank account or services with the primary issue being "account opening, closing, or management."
Associated Bank is primarily a commercial bank with a commercial lending specialization. Associated Bank is based in Green Bay, Wisconsin and is the 40th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, Associated Bank receives far more complaints than most other banks. Associated Bank recieves more complaints per customer than 97% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Bank account or service||Checking account||Account opening, closing, or management||21|
|2||Bank account or service||Checking account||Deposits and withdrawals||16|
|3||Mortgage||Other mortgage||Loan modification,collection,foreclosure||13|
|4||Bank account or service||Checking account||Problems caused by my funds being low||12|
|5||Mortgage||Other mortgage||Loan servicing, payments, escrow account||7|
|6||Bank account or service||Savings account||Account opening, closing, or management||6|
|7||Mortgage||Home equity loan or line of credit||Loan servicing, payments, escrow account||6|
|8||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||5|
|9||Bank account or service||Checking account||Using a debit or ATM card||4|
|10||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||4|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||84||84 (100%)||23 (27.4%)|
|2||Closed with monetary relief||29||29 (100%)||6 (20.7%)|
|3||Closed with non-monetary relief||21||21 (100%)||1 (4.8%)|
|4||Closed with relief||8||8 (100%)||2 (25%)|