Astoria Bank

Report Card
A
Overall Grade
B+
Mortgages Grade
C+
Bank Account Services Grade
Astoria Bank is rated overall in the top 94 percentile (out of 100) based on 137 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits14.0
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer29.2%
Average Time Until ResolutionUnknown

Financial Report

Owner Corporation
EstablishedJanuary, 1888
FDIC InsuredJanuary, 1937
FDIC Certificate #029805
Number of Branches87
Total Assets$15.4 Million (64th)
Total Deposits$9.8 Million (70th)
Total Equity$1.8 Million (60th)
Quartarly Net Income$21.6 Thousand (69th)

Contact Information

Corporate Headquarters
37-16 30th Avenue
Long Island City, NY 11103
United Statesflag
Website
www.astoriabank.com
Data Summary
Astoria Bank logo

Grade Summary

Overall, Astoria Bank received a grade of "A" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Astoria Bank is rated "B+" in Mortgages, and "C+" in Bank Account Services. Click on any of the financial products to see how Astoria Bank compares.

Overview

Astoria Bank has received 137 consumer complaints since February, 2012 – more than 93% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Astoria Bank meets the 60-day response deadline more frequently than 91.8% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 29.2% of customers dispute Astoria Bank's response to complaints — worse than 88.7% of other companies.

Most of Astoria Bank's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

Astoria Bank is primarily a savings institution with a commercial lending specialization. Astoria Bank is based in Long Island City, New York and is the 64th largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, Astoria Bank receives far more complaints than most other banks. Astoria Bank recieves more complaints per customer than 98% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against Astoria Bank
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure30
2Bank account or serviceChecking accountAccount opening, closing, or management21
3MortgageOther mortgageLoan servicing, payments, escrow account17
4Bank account or service(CD) Certificate of depositAccount opening, closing, or management10
5Bank account or serviceChecking accountProblems caused by my funds being low9
6MortgageConventional fixed mortgageLoan servicing, payments, escrow account9
7Bank account or serviceChecking accountDeposits and withdrawals9
8MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure9
9MortgageConventional fixed mortgageLoan modification,collection,foreclosure6
10MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account4
Responses From Astoria Bank
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation117117 (100%)32 (27.4%)
2Closed with monetary relief2121 (100%)5 (23.8%)
3Closed without relief1414 (100%)4 (28.6%)
4Closed44 (100%)3 (75%)
5Closed with non-monetary relief44 (100%)1 (25%)
6Closed with relief22 (100%)1 (50%)
Complaints over the Past Year