BankRank.org logo Astoria Bank BankRank.org

Astoria Bank — Overview
C Overall
Astoria Bank is rated overall in the top 61th percentile based on 290 customer complaints.

Statistics

Number of Complaints290 (0 In Progress)
Complaints per $100K of Deposits3.14
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer15.3%
Complaints Resolved in Customer's Favor100.0%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
61th
percentile

Contact Information

Not Available

Back to BankRank.org/Banks Top of Page
Astoria Bank — Summary

Astoria Bank is ranked 200th out of 3,648 banks. That puts Astoria Bank in the top 51st percentile and gives them an overall grade of "C". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 290 complaints against Astoria Bank and 1,002,502 complaints total.

Of the 290 complaints again Astoria Bank, there have been 52 in the passed 18 months. Of those 52 complaints, 100.0% have been resolved in the customers favor, 15.3% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Astoria Bank is graded in 0 categories of financial products they offer. The top 3 categories are Mortgage, Bank Account or Service and Checking or Savings Account.

Astoria Bank is rated

Click here to see Complete Astoria Bank Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Astoria Bank. Click here to see all complaints against Astoria Bank.

# Product Sub-Product Issue Count
1 Mortgage Conventional fixed mortgage Loan modification,collection,foreclosure 6
2 Mortgage Other mortgage Loan servicing, payments, escrow account 5
3 Mortgage Conventional home mortgage Struggling to pay mortgage 5
4 Checking or savings account Checking account Managing an account 4
5 Mortgage Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account 3
6 Mortgage Conventional home mortgage Trouble during payment process 3
7 Bank account or service Checking account Account opening, closing, or management 2
8 Mortgage Other type of mortgage Applying for a mortgage 2
9 Mortgage Conventional fixed mortgage Loan servicing, payments, escrow account 2
10 Mortgage Other mortgage Loan modification,collection,foreclosure 2
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/astoria-bank