Grades are also broken down by the financial products offered be each institution. Astoria Bank is rated "B+" in Mortgages, and "C+" in Bank Account Services. Click on any of the financial products to see how Astoria Bank compares.
Astoria Bank has received 137 consumer complaints since February, 2012 – more than 93% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Astoria Bank meets the 60-day response deadline more frequently than 91.8% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 29.2% of customers dispute Astoria Bank's response to complaints — worse than 88.7% of other companies.
Most of Astoria Bank's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
Astoria Bank is primarily a savings institution with a commercial lending specialization. Astoria Bank is based in Long Island City, New York and is the 64th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, Astoria Bank receives far more complaints than most other banks. Astoria Bank recieves more complaints per customer than 98% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Other mortgage||Loan modification,collection,foreclosure||30|
|2||Bank account or service||Checking account||Account opening, closing, or management||21|
|3||Mortgage||Other mortgage||Loan servicing, payments, escrow account||17|
|4||Bank account or service||(CD) Certificate of deposit||Account opening, closing, or management||10|
|5||Bank account or service||Checking account||Problems caused by my funds being low||9|
|6||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||9|
|7||Bank account or service||Checking account||Deposits and withdrawals||9|
|8||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||9|
|9||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||6|
|10||Mortgage||Conventional adjustable mortgage (ARM)||Loan servicing, payments, escrow account||4|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||117||117 (100%)||32 (27.4%)|
|2||Closed with monetary relief||21||21 (100%)||5 (23.8%)|
|3||Closed without relief||14||14 (100%)||4 (28.6%)|
|4||Closed||4||4 (100%)||3 (75%)|
|5||Closed with non-monetary relief||4||4 (100%)||1 (25%)|
|6||Closed with relief||2||2 (100%)||1 (50%)|