Grades are also broken down by the financial products offered be each institution. Avante is rated "C+" in Debt Collection. Click on any of the financial products to see how Avante compares.
Avante has received 33 consumer complaints since May, 2012 – more than 83% of other banks.
Of those complaints, 81.8% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Avante meets the 60-day response deadline less frequently than 88.7% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 3% of customers dispute Avante's response to complaints — better than 98.1% of other companies.
Most of Avante's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Medical||Cont'd attempts collect debt not owed||7|
|2||Debt collection||Medical||Cont'd attempts collect debt not owed||5|
|3||Debt collection||Medical||False statements or representation||4|
|4||Debt collection||Medical||Disclosure verification of debt||3|
|5||Debt collection||Cont'd attempts collect debt not owed||2|
|6||Debt collection||Disclosure verification of debt||2|
|7||Debt collection||Other (phone, health club, etc.)||False statements or representation||1|
|8||Debt collection||Medical||Disclosure verification of debt||1|
|9||Debt collection||Payday loan||False statements or representation||1|
|10||Debt collection||Non-federal student loan||Communication tactics||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||38||33 (86.8%)||4 (10.5%)|
|2||Closed||2||2 (100%)||0 (0%)|
|3||Untimely response||1||0 (0%)||0 (0%)|