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Banco Popular De Puerto Rico — Overview
B- Overall
Banco Popular De Puerto Rico is rated overall in the top 79th percentile based on 619 customer complaints.

Statistics

Number of Complaints619 (0 In Progress)
Complaints per $100K of Deposits2.01
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer4.4%
Complaints Resolved in Customer's Favor100.0%

Financial Report

EstablishedJanuary, 1999
FDIC Certificate #34968
Number of Branches1 (0 International)
Total Assets$36.1 Million
Total Deposits$30.8 Million
Total Equity Held$3.7 Million
Quarterly Net Income$0.1 Million
79th
percentile

Contact Information

Cooperate Headquarters
209 Avenida Luis Munoz Rivera
San Juan, PR 918

Website
www.popular.com

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Other Names and Websites
Other Names (or Trade Names)
none
Deposit Accepted Websites
none

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

Banco Popular De Puerto Rico — Summary

Banco Popular De Puerto Rico is ranked 136th out of 3,688 banks. That puts Banco Popular De Puerto Rico in the top 67th percentile and gives them an overall grade of "B-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 619 complaints against Banco Popular De Puerto Rico and 1,058,614 complaints total.

Of the 619 complaints again Banco Popular De Puerto Rico, there have been 140 in the passed 18 months. Of those 140 complaints, 100.0% have been resolved in the customers favor, 4.4% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Banco Popular De Puerto Rico has $30.8 million is customer deposits which means there are 2.01 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Banco Popular De Puerto Rico is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Credit Card and Checking or Savings Account.

Banco Popular De Puerto Rico is rated "B+" in Mortgage.

Click here to see Complete Banco Popular De Puerto Rico Report Card »

Financial Summary

Banco Popular De Puerto Rico was established and FDIC insured in January, 1999. Based on its asset concentration, this institution specializes in commercial lending. Banco Popular De Puerto Rico has $18.5 Million is assets (0th overall) and holds $11.7 Million is customer deposits (0th overall).

Banco Popular De Puerto Rico has 1 domestic offices and 0 foreign offices. Click here to see map of all offices.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Banco Popular De Puerto Rico. Click here to see all complaints against Banco Popular De Puerto Rico.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Struggling to pay mortgage 15
2 Checking or savings account Checking account Managing an account 14
3 Credit reporting Credit reporting Incorrect information on your report 12
4 Mortgage Conventional home mortgage Trouble during payment process 10
5 Mortgage FHA mortgage Struggling to pay mortgage 9
6 Credit card General-purpose credit card or charge card Problem with a purchase shown on your statement 7
7 Credit card General-purpose credit card or charge card Getting a credit card 4
8 Credit card General-purpose credit card or charge card Closing your account 4
9 Checking or savings account Checking account Closing an account 3
10 Vehicle loan or lease Loan Struggling to pay your loan 3
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/banco-popular-de-puerto-rico