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Banco Popular North America — Overview
C+ Overall
Banco Popular North America is rated overall in the bottom 49th percentile based on 457 customer complaints.


Number of Complaints457 (0 In Progress)
Complaints per $100K of Deposits6.83
Complaints Resolved in a Timely Manner99.1%
Resolutions Disputed by Customer7.0%
Complaints Resolved in Customer's Favor100.0%

Financial Report

EstablishedJanuary, 1999
FDIC Certificate #34967
Number of Branches53 (0 International)
Total Assets$9.2 Million
Total Deposits$6.7 Million
Total Equity Held$1.7 Million
Quarterly Net Income$-0.2 Million

Contact Information

Cooperate Headquarters
85 Broad Street
New York, NY 10004


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Other Names and Websites
Other Names (or Trade Names)
Popular Community Bank

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

Banco Popular North America — Summary

Banco Popular North America is ranked 177th out of 3,648 banks. That puts Banco Popular in the top 57th percentile and gives them an overall grade of "C+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 457 complaints against Banco Popular and 1,002,502 complaints total.

Of the 457 complaints again Banco Popular , there have been 107 in the passed 18 months. Of those 107 complaints, 100.0% have been resolved in the customers favor, 7.0% have been disputed by the customer, and 99.1% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Banco Popular has $6.7 million is customer deposits which means there are 6.83 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Banco Popular North America is graded in 0 categories of financial products they offer. The top 3 categories are Checking or Savings Account, Mortgage and Bank Account or Service.

Banco Popular North America is rated

Click here to see Complete Banco Popular Report Card »

Financial Summary

Banco Popular was established and FDIC insured in January, 1999. Based on its asset concentration, this institution specializes in commercial lending. Banco Popular North America has $9.2 Million is assets (140th overall) and holds $6.7 Million is customer deposits (145th overall).

Banco Popular has 53 domestic offices and 0 foreign offices. Click here to see map of all offices.

Alternative names for this Institution include: and Popular Community Bank.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Banco Popular North America. Click here to see all complaints against Banco Popular .

# Product Sub-Product Issue Count
1 Checking or savings account CD (Certificate of Deposit) Managing an account 14
2 Checking or savings account Checking account Managing an account 9
3 Bank account or service (CD) Certificate of deposit Account opening, closing, or management 6
4 Bank account or service Checking account Account opening, closing, or management 4
5 Checking or savings account Savings account Managing an account 4
6 Mortgage Home equity loan or line of credit (HELOC) Struggling to pay mortgage 4
7 Checking or savings account CD (Certificate of Deposit) Closing an account 4
8 Mortgage Home equity loan or line of credit (HELOC) Trouble during payment process 4
9 Bank account or service Other bank product/service Account opening, closing, or management 3
10 Mortgage Conventional home mortgage Trouble during payment process 3
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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