Grades are also broken down by the financial products offered be each institution. Banco Popular North America is rated "C+" in Mortgages, "C+" in Credit Cards, "F" in Bank Account Services, and "C+" in Consumer Loans. Click on any of the financial products to see how Banco Popular North America compares.
Banco Popular North America has received 172 consumer complaints since December, 2011 – more than 94% of other banks.
Of those complaints, 96.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Banco Popular North America meets the 60-day response deadline less frequently than 62.9% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 18.6% of customers dispute Banco Popular North America's response to complaints — worse than 50.4% of other companies.
Most of Banco Popular North America's customers complain about bank account or services with the primary issue being "account opening, closing, or management."
Banco Popular North America is primarily a commercial bank with a commercial lending specialization. Banco Popular North America is based in New York, New York and is the 74th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, Banco Popular North America receives far more complaints than most other banks. Banco Popular North America recieves more complaints per customer than 99% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Bank account or service||Checking account||Account opening, closing, or management||26|
|2||Consumer loan||Installment loan||Taking out the loan or lease||15|
|3||Payday loan||Applied for loan/did not receive money||14|
|4||Mortgage||Other mortgage||Loan modification,collection,foreclosure||12|
|5||Bank account or service||Checking account||Deposits and withdrawals||11|
|6||Bank account or service||(CD) Certificate of deposit||Account opening, closing, or management||11|
|7||Mortgage||Other mortgage||Loan servicing, payments, escrow account||9|
|8||Bank account or service||Other bank product/service||Account opening, closing, or management||8|
|9||Bank account or service||Checking account||Problems caused by my funds being low||8|
|10||Mortgage||Home equity loan or line of credit||Loan servicing, payments, escrow account||7|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||168||163 (97%)||34 (20.2%)|
|2||Closed with monetary relief||30||30 (100%)||4 (13.3%)|
|3||Closed without relief||7||7 (100%)||2 (28.6%)|
|4||Closed with non-monetary relief||5||5 (100%)||1 (20%)|
|5||Closed||3||2 (66.7%)||1 (33.3%)|
|6||Closed with relief||2||2 (100%)||0 (0%)|