BancorpSouth Bank

Report Card
A
Overall Grade
B+
Mortgages Grade
B+
Bank Account Services Grade
BancorpSouth Bank is rated overall in the top 97 percentile (out of 100) based on 50 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits4.7
Complaints Resolved in a Timely Manner90%
Resolutions Disputed by Customer14%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationBancorpsouth, Inc.
EstablishedMarch, 1876
FDIC InsuredJanuary, 1934
FDIC Certificate #011813
Number of Branches272
Total Assets$13.1 Million (70th)
Total Deposits$10.7 Million (68th)
Total Equity$1.6 Million (67th)
Quartarly Net Income$29.7 Thousand (63rd)

Contact Information

Corporate Headquarters
One Mississippi Plaza
Tupelo, MS 38801
United Statesflag
Website
www.bancorpsouth.com
Data Summary
BancorpSouth Bank logo

Grade Summary

Overall, BancorpSouth Bank received a grade of "A" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. BancorpSouth Bank is rated "B+" in Mortgages, and "B+" in Bank Account Services. Click on any of the financial products to see how BancorpSouth Bank compares.

Overview

BancorpSouth Bank has received 50 consumer complaints since December, 2011 – more than 87% of other banks.

Of those complaints, 90% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' BancorpSouth Bank meets the 60-day response deadline less frequently than 80.8% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 14% of customers dispute BancorpSouth Bank's response to complaints — better than 69.5% of other companies.

Most of BancorpSouth Bank's customers complain about bank account or services with the primary issue being "deposits and withdrawals."

BancorpSouth Bank is primarily a commercial bank with a commercial lending specialization. BancorpSouth Bank is based in Tupelo, Mississippi and is the 70th largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, BancorpSouth Bank receives far more complaints than most other banks. BancorpSouth Bank recieves more complaints per customer than 97% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against BancorpSouth Bank
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Bank account or serviceChecking accountDeposits and withdrawals14
2Bank account or serviceChecking accountAccount opening, closing, or management8
3MortgageOther mortgageLoan modification,collection,foreclosure5
4Bank account or serviceChecking accountProblems caused by my funds being low4
5Bank account or serviceSavings accountDeposits and withdrawals3
6Bank account or serviceOther bank product/serviceAccount opening, closing, or management3
7MortgageOther mortgageLoan servicing, payments, escrow account2
8Bank account or serviceChecking accountMaking/receiving payments, sending money2
9Bank account or service(CD) Certificate of depositAccount opening, closing, or management2
10Bank account or serviceOther bank product/serviceDeposits and withdrawals1
Responses From BancorpSouth Bank
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation4948 (98%)7 (14.3%)
2Closed with monetary relief88 (100%)1 (12.5%)
3Closed without relief40 (0%)1 (25%)
4Closed11 (100%)1 (100%)
Complaints over the Past Year