Bank of America BankRank.org
|Number of Complaints||75,728 (172 In Progress)|
|Complaints per $100K of Deposits||2,019.72|
|Complaints Resolved in a Timely Manner||99.9%|
|Resolutions Disputed by Customer||3.7%|
|Complaints Resolved in Customer's Favor||98.6%|
|FDIC Certificate #|
|Number of Branches||4,491 (229 International)|
|Total Assets||$1,765.2 Million|
|Total Deposits||$1,410.4 Million|
|Total Equity Held||$205.7 Million|
|Quarterly Net Income||$6.7 Million|
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Bank of America, National Association is ranked 337th out of 3,688 banks. That puts Bank of America in the bottom 19th percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 75,728 complaints against Bank of America and 1,058,614 complaints total.
Of the 75,728 complaints again Bank of America, there have been 9,291 in the passed 18 months. Of those 9,291 complaints, 98.6% have been resolved in the customers favor, 3.7% have been disputed by the customer, and 99.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Bank of America has $1,410.4 million is customer deposits which means there are 2,019.72 complains per $100K in customer deposits.
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Bank of America, National Association is graded in 10 categories of financial products they offer. The top 3 categories are Checking or Savings Account, Mortgage and Credit Card.
Bank of America, National Association is rated "C-" in Checking or Savings Account; "F" in Mortgage; "D+" in Credit Card; "C" in Bank Account or Service; "D" in Credit Reporting; "D+" in Debt Collection; "C-" in Money Transfers; "A" in Vehicle Loan or Lease; "D+" in Payday Loan; and "B" in Consumer Loan.
Click here to see Complete Bank of America Report Card »
Bank of America was established and FDIC insured in October, 1904. Based on its asset concentration, this institution specializes in commercial lending. Bank of America, National Association has $1,765.2 Million is assets (2nd overall) and holds $1,410.4 Million is customer deposits (2nd overall).
Bank of America has 4,518 domestic offices and 229 foreign offices. Click here to see map of all offices.
Alternative names for this Institution include: Bank of America, Bank of America Merrill Lynch, BofA, BofAML and Merrill.
Below is the list of the top 10 complaint reasons against Bank of America, National Association. Click here to see all complaints against Bank of America.
|1||Checking or savings account||Checking account||Managing an account||1,739|
|2||Credit card||General-purpose credit card or charge card||Problem with a purchase shown on your statement||665|
|3||Credit reporting||Credit reporting||Incorrect information on your report||490|
|4||Mortgage||Conventional home mortgage||Struggling to pay mortgage||371|
|5||Checking or savings account||Other banking product or service||Managing an account||358|
|6||Checking or savings account||Checking account||Closing an account||300|
|7||Mortgage||Conventional home mortgage||Trouble during payment process||298|
|8||Checking or savings account||Checking account||Problem caused by your funds being low||272|
|9||Credit card||General-purpose credit card or charge card||Other features, terms, or problems||254|
|10||Credit card||General-purpose credit card or charge card||Fees or interest||252|