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Bank of America, National Association — Report Card
D- Overall
Based on 12,926 "Overall" complaints:
99.89% Timely (52nd percentile)
98.22% Resolved in Customers Favor (28th percentile)
93.29% Timely (32nd percentile)
F #1: Mortgage
Based on 3,553 "Mortgage" complaints:
99.89% Timely (43rd percentile)
98.45% Resolved in Customers Favor (38th percentile)
88.83% Timely (4th percentile)
Based on 2,944 "Checking or Savings Account" complaints:
99.93% Timely (23nd percentile)
97.42% Resolved in Customers Favor (29th percentile)
100.00% Timely (50th percentile)
F #3: Credit Card
Based on 2,631 "Credit Card" complaints:
99.85% Timely (19th percentile)
98.14% Resolved in Customers Favor (34th percentile)
93.88% Timely (41th percentile)
Based on 1,874 "Bank Account or Service" complaints:
99.89% Timely (31st percentile)
99.84% Resolved in Customers Favor (34th percentile)
87.09% Timely (66th percentile)
Based on 794 "Credit Reporting" complaints:
99.87% Timely (29th percentile)
97.86% Resolved in Customers Favor (22st percentile)
99.12% Timely (61th percentile)
Based on 645 "Debt Collection" complaints:
100.00% Timely (100th percentile)
97.05% Resolved in Customers Favor (19th percentile)
94.88% Timely (51st percentile)
Based on 258 "Money Transfers" complaints:
99.61% Timely (31th percentile)
96.12% Resolved in Customers Favor (15th percentile)
97.29% Timely (46th percentile)
Based on 76 "Consumer Loan" complaints:
100.00% Timely (97th percentile)
100.00% Resolved in Customers Favor (97th percentile)
82.89% Timely (53rd percentile)
Based on 59 "Vehicle Loan or Lease" complaints:
100.00% Timely (96th percentile)
98.31% Resolved in Customers Favor (32nd percentile)
100.00% Timely (50th percentile)

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Source: https://www.bankrank.org/banks/bank-of-america-national-association/report-card