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Bank of America, National Association — Report Card
D Overall
Based on 13,022 "Overall" complaints:
99.90% Timely (51st percentile)
98.63% Resolved in Customers Favor (26th percentile)
96.26% Timely (38th percentile)
Based on 3,761 "Checking or Savings Account" complaints:
99.89% Timely (26th percentile)
98.40% Resolved in Customers Favor (42nd percentile)
100.00% Timely (50th percentile)
F #2: Mortgage
Based on 3,152 "Mortgage" complaints:
99.90% Timely (44th percentile)
98.35% Resolved in Customers Favor (39th percentile)
92.45% Timely (6th percentile)
D+ #3: Credit Card
Based on 2,734 "Credit Card" complaints:
99.85% Timely (19th percentile)
98.57% Resolved in Customers Favor (41th percentile)
96.96% Timely (56th percentile)
Based on 1,189 "Bank Account or Service" complaints:
100.00% Timely (96th percentile)
99.83% Resolved in Customers Favor (41th percentile)
88.98% Timely (74th percentile)
Based on 966 "Credit Reporting" complaints:
99.90% Timely (27th percentile)
99.28% Resolved in Customers Favor (32nd percentile)
99.28% Timely (56th percentile)
Based on 655 "Debt Collection" complaints:
100.00% Timely (100th percentile)
98.47% Resolved in Customers Favor (24rd percentile)
97.71% Timely (68th percentile)
Based on 325 "Money Transfers" complaints:
99.69% Timely (31th percentile)
97.85% Resolved in Customers Favor (15th percentile)
99.38% Timely (69th percentile)
Based on 82 "Vehicle Loan or Lease" complaints:
100.00% Timely (97th percentile)
100.00% Resolved in Customers Favor (97th percentile)
100.00% Timely (50th percentile)
D+ #9: Payday Loan
Based on 63 "Payday Loan" complaints:
100.00% Timely (96th percentile)
96.83% Resolved in Customers Favor (8th percentile)
100.00% Timely (96th percentile)
B #10: Consumer Loan
Based on 52 "Consumer Loan" complaints:
100.00% Timely (94rd percentile)
100.00% Resolved in Customers Favor (94rd percentile)
88.46% Timely (63nd percentile)

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Source: https://www.bankrank.org/banks/bank-of-america-national-association/report-card