Bank of the West

Report Card
A
Overall Grade
A
Mortgages Grade
B
Credit Cards Grade
B
Bank Account Services Grade
Bank of the West is rated overall in the top 97 percentile (out of 100) based on 384 customer complaints.

Statistics

Complaints Currently In-Progress1
Complaints per $100K of Deposits7.6
Complaints Resolved in a Timely Manner99.7%
Resolutions Disputed by Customer17.4%
Average Time Until Resolution33 days

Financial Report

Owner CorporationBnp Paribas
EstablishedJanuary, 1874
FDIC InsuredJanuary, 1934
FDIC Certificate #003514
Number of Branches581 (1 International)
Total Assets$68.9 Million (24th)
Total Deposits$50.8 Million (25th)
Total Equity$11.9 Million (19th)
Quartarly Net Income$148.8 Thousand (25th)

Contact Information

Corporate Headquarters
180 Montgomery Street
San Francisco, CA 94104
United Statesflag
Website
www.bankofthewest.com
Data Summary
Bank of the West logo

Grade Summary

Overall, Bank of the West received a grade of "A" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Bank of the West is rated "A" in Mortgages, "B" in Credit Cards, "B" in Bank Account Services, and "A-" in Consumer Loans. Click on any of the financial products to see how Bank of the West compares.

Overview

Bank of the West has received 384 consumer complaints since December, 2011 – more than 97% of other banks.

Of those complaints, 99.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Bank of the West meets the 60-day response deadline more frequently than 60.9% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 17.4% of customers dispute Bank of the West's response to complaints — better than 56% of other companies.

Most of Bank of the West's customers complain about bank account or services with the primary issue being "account opening, closing, or management."

Bank of the West is primarily a commercial bank with a commercial lending specialization. Bank of the West is based in San Francisco, California and is the 24th largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, Bank of the West receives far more complaints than most other banks. Bank of the West recieves more complaints per customer than 97% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against Bank of the West
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Bank account or serviceChecking accountAccount opening, closing, or management105
2Bank account or serviceChecking accountProblems caused by my funds being low55
3Bank account or serviceChecking accountDeposits and withdrawals41
4Consumer loanVehicle loanManaging the loan or lease24
5Bank account or serviceOther bank product/serviceAccount opening, closing, or management16
6MortgageOther mortgageLoan modification,collection,foreclosure14
7MortgageOther mortgageLoan servicing, payments, escrow account14
8Bank account or service(CD) Certificate of depositAccount opening, closing, or management12
9MortgageHome equity loan or line of creditLoan servicing, payments, escrow account11
10Bank account or serviceChecking accountMaking/receiving payments, sending money11
Responses From Bank of the West
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation303303 (100%)66 (21.8%)
2Closed with monetary relief8787 (100%)5 (5.7%)
3Closed with non-monetary relief2424 (100%)6 (25%)
4Closed without relief2323 (100%)6 (26.1%)
5Closed with relief1010 (100%)1 (10%)
6In progress22 (100%)0 (0%)
7Untimely response10 (0%)0 (0%)
Complaints over the Past Year