Bank of The West BankRank.org
|Number of Complaints||986 (6 In Progress)|
|Complaints per $100K of Deposits||230.99|
|Complaints Resolved in a Timely Manner||97.2%|
|Resolutions Disputed by Customer||3.8%|
|Complaints Resolved in Customer's Favor||97.9%|
|FDIC Certificate #|
|Number of Branches||558 (1 International)|
|Total Assets||$89.5 Million|
|Total Deposits||$68.8 Million|
|Total Equity Held||$12.0 Million|
|Quarterly Net Income||$0.2 Million|
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Bank of The West is ranked 376th out of 3,688 banks. That puts Bank of The West in the bottom 10th percentile and gives them an overall grade of "D-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 986 complaints against Bank of The West and 1,058,614 complaints total.
Of the 986 complaints again Bank of The West, there have been 139 in the passed 18 months. Of those 139 complaints, 97.9% have been resolved in the customers favor, 3.8% have been disputed by the customer, and 97.2% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Bank of The West has $68.8 million is customer deposits which means there are 230.99 complains per $100K in customer deposits.
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Bank of The West is graded in 1 category of financial products they offer. The top 3 categories are Checking or Savings Account, Bank Account or Service and Mortgage.
Bank of The West is rated "D-" in Checking or Savings Account.
Click here to see Complete Bank of The West Report Card »
Bank of The West was established and FDIC insured in January, 1874. Based on its asset concentration, this institution specializes in commercial lending. Bank of The West has $89.5 Million is assets (31st overall) and holds $68.8 Million is customer deposits (30th overall).
Bank of The West has 557 domestic offices and 1 foreign offices. Click here to see map of all offices.
Below is the list of the top 10 complaint reasons against Bank of The West. Click here to see all complaints against Bank of The West.
|1||Checking or savings account||Checking account||Managing an account||25|
|2||Vehicle loan or lease||Loan||Managing the loan or lease||10|
|3||Checking or savings account||Checking account||Problem caused by your funds being low||9|
|4||Checking or savings account||Other banking product or service||Managing an account||9|
|5||Credit reporting||Credit reporting||Incorrect information on your report||6|
|6||Checking or savings account||Checking account||Opening an account||5|
|7||Credit reporting||Credit reporting||Improper use of your report||5|
|8||Checking or savings account||Checking account||Closing an account||4|
|9||Checking or savings account||Other banking product or service||Problem caused by your funds being low||4|
|10||Credit card||General-purpose credit card or charge card||Problem with a purchase shown on your statement||4|