Grades are also broken down by the financial products offered be each institution. Bank of the West is rated "A" in Mortgages, "B" in Credit Cards, "B" in Bank Account Services, and "A-" in Consumer Loans. Click on any of the financial products to see how Bank of the West compares.
Bank of the West has received 384 consumer complaints since December, 2011 – more than 97% of other banks.
Of those complaints, 99.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Bank of the West meets the 60-day response deadline more frequently than 60.9% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 17.4% of customers dispute Bank of the West's response to complaints — better than 56% of other companies.
Most of Bank of the West's customers complain about bank account or services with the primary issue being "account opening, closing, or management."
Bank of the West is primarily a commercial bank with a commercial lending specialization. Bank of the West is based in San Francisco, California and is the 24th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, Bank of the West receives far more complaints than most other banks. Bank of the West recieves more complaints per customer than 97% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Bank account or service||Checking account||Account opening, closing, or management||105|
|2||Bank account or service||Checking account||Problems caused by my funds being low||55|
|3||Bank account or service||Checking account||Deposits and withdrawals||41|
|4||Consumer loan||Vehicle loan||Managing the loan or lease||24|
|5||Bank account or service||Other bank product/service||Account opening, closing, or management||16|
|6||Mortgage||Other mortgage||Loan modification,collection,foreclosure||14|
|7||Mortgage||Other mortgage||Loan servicing, payments, escrow account||14|
|8||Bank account or service||(CD) Certificate of deposit||Account opening, closing, or management||12|
|9||Mortgage||Home equity loan or line of credit||Loan servicing, payments, escrow account||11|
|10||Bank account or service||Checking account||Making/receiving payments, sending money||11|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||303||303 (100%)||66 (21.8%)|
|2||Closed with monetary relief||87||87 (100%)||5 (5.7%)|
|3||Closed with non-monetary relief||24||24 (100%)||6 (25%)|
|4||Closed without relief||23||23 (100%)||6 (26.1%)|
|5||Closed with relief||10||10 (100%)||1 (10%)|
|6||In progress||2||2 (100%)||0 (0%)|
|7||Untimely response||1||0 (0%)||0 (0%)|