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Bank of The West — Overview
D- Overall
Bank of The West is rated overall in the bottom 1th percentile based on 986 customer complaints.

Statistics

Number of Complaints986 (6 In Progress)
Complaints per $100K of Deposits230.99
Complaints Resolved in a Timely Manner97.2%
Resolutions Disputed by Customer3.8%
Complaints Resolved in Customer's Favor97.9%

Financial Report

EstablishedJanuary, 1874
FDIC Certificate #03514
Number of Branches558 (1 International)
Total Assets$89.5 Million
Total Deposits$68.8 Million
Total Equity Held$12.0 Million
Quarterly Net Income$0.2 Million
1th
percentile

Contact Information

Cooperate Headquarters
180 Montgomery Street
San Francisco, CA 94104

Website
www.bankofthewest.com

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Other Names and Websites
Other Names (or Trade Names)
none

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

Bank of The West — Summary

Bank of The West is ranked 376th out of 3,688 banks. That puts Bank of The West in the bottom 10th percentile and gives them an overall grade of "D-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 986 complaints against Bank of The West and 1,058,614 complaints total.

Of the 986 complaints again Bank of The West, there have been 258 in the passed 18 months. Of those 258 complaints, 97.9% have been resolved in the customers favor, 3.8% have been disputed by the customer, and 97.2% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Bank of The West has $68.8 million is customer deposits which means there are 230.99 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Bank of The West is graded in 1 category of financial products they offer. The top 3 categories are Checking or Savings Account, Bank Account or Service and Mortgage.

Bank of The West is rated "D-" in Checking or Savings Account.

Click here to see Complete Bank of The West Report Card »

Financial Summary

Bank of The West was established and FDIC insured in January, 1874. Based on its asset concentration, this institution specializes in commercial lending. Bank of The West has $89.5 Million is assets (31st overall) and holds $68.8 Million is customer deposits (30th overall).

Bank of The West has 557 domestic offices and 1 foreign offices. Click here to see map of all offices.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Bank of The West. Click here to see all complaints against Bank of The West.

# Product Sub-Product Issue Count
1 Checking or savings account Checking account Managing an account 44
2 Checking or savings account Checking account Opening an account 13
3 Vehicle loan or lease Loan Managing the loan or lease 13
4 Checking or savings account Other banking product or service Managing an account 12
5 Checking or savings account Checking account Problem caused by your funds being low 11
6 Bank account or service Checking account Account opening, closing, or management 9
7 Credit reporting Credit reporting Incorrect information on your report 8
8 Credit reporting Credit reporting Improper use of your report 8
9 Checking or savings account Other banking product or service Problem caused by your funds being low 7
10 Checking or savings account Checking account Closing an account 7
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/bank-of-the-west