Grades are also broken down by the financial products offered be each institution. BankUnited is rated "B-" in Mortgages, and "B+" in Bank Account Services. Click on any of the financial products to see how BankUnited compares.
BankUnited has received 149 consumer complaints since December, 2011 – more than 94% of other banks.
Of those complaints, 99.3% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' BankUnited meets the 60-day response deadline more frequently than 56.3% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 24.2% of customers dispute BankUnited's response to complaints — worse than 76.6% of other companies.
Most of BankUnited's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
BankUnited is primarily a commercial bank with a commercial lending specialization. BankUnited is based in Miami Lakes, Florida and is the 57th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, BankUnited receives far more complaints than most other banks. BankUnited recieves more complaints per customer than 98% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Other mortgage||Loan modification,collection,foreclosure||41|
|2||Mortgage||Other mortgage||Loan servicing, payments, escrow account||24|
|3||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||14|
|4||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||12|
|5||Bank account or service||Checking account||Account opening, closing, or management||10|
|6||Mortgage||Conventional adjustable mortgage (ARM)||Loan servicing, payments, escrow account||9|
|7||Mortgage||Other mortgage||Application, originator, mortgage broker||7|
|8||Bank account or service||(CD) Certificate of deposit||Account opening, closing, or management||7|
|9||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||6|
|10||Mortgage||Home equity loan or line of credit||Loan modification,collection,foreclosure||3|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||130||130 (100%)||35 (26.9%)|
|2||Closed without relief||15||14 (93.3%)||5 (33.3%)|
|3||Closed with monetary relief||9||9 (100%)||0 (0%)|
|4||Closed with non-monetary relief||7||7 (100%)||1 (14.3%)|
|5||In progress||1||1 (100%)||0 (0%)|
|6||Closed with relief||1||1 (100%)||0 (0%)|
|7||Closed||1||1 (100%)||0 (0%)|