BankUnited

Report Card
B+
Overall Grade
B-
Mortgages Grade
B+
Bank Account Services Grade
BankUnited is rated overall in the top 86 percentile (out of 100) based on 149 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits11.4
Complaints Resolved in a Timely Manner99.3%
Resolutions Disputed by Customer24.2%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationBankunited, Inc.
EstablishedMay, 2009
FDIC InsuredMay, 2009
FDIC Certificate #058979
Number of Branches106
Total Assets$17.5 Million (57th)
Total Deposits$13.1 Million (58th)
Total Equity$1.7 Million (63rd)
Quartarly Net Income$57.5 Thousand (42nd)

Contact Information

Corporate Headquarters
14817 Oak Lane
Miami Lakes, FL 33016
United Statesflag
Website
http://www.bankunited.com
Data Summary
BankUnited logo

Grade Summary

Overall, BankUnited received a grade of "B+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. BankUnited is rated "B-" in Mortgages, and "B+" in Bank Account Services. Click on any of the financial products to see how BankUnited compares.

Overview

BankUnited has received 149 consumer complaints since December, 2011 – more than 94% of other banks.

Of those complaints, 99.3% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' BankUnited meets the 60-day response deadline more frequently than 56.3% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 24.2% of customers dispute BankUnited's response to complaints — worse than 76.6% of other companies.

Most of BankUnited's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

BankUnited is primarily a commercial bank with a commercial lending specialization. BankUnited is based in Miami Lakes, Florida and is the 57th largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, BankUnited receives far more complaints than most other banks. BankUnited recieves more complaints per customer than 98% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against BankUnited
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure41
2MortgageOther mortgageLoan servicing, payments, escrow account24
3MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure14
4MortgageConventional fixed mortgageLoan servicing, payments, escrow account12
5Bank account or serviceChecking accountAccount opening, closing, or management10
6MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account9
7MortgageOther mortgageApplication, originator, mortgage broker7
8Bank account or service(CD) Certificate of depositAccount opening, closing, or management7
9MortgageConventional fixed mortgageLoan modification,collection,foreclosure6
10MortgageHome equity loan or line of creditLoan modification,collection,foreclosure3
Responses From BankUnited
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation130130 (100%)35 (26.9%)
2Closed without relief1514 (93.3%)5 (33.3%)
3Closed with monetary relief99 (100%)0 (0%)
4Closed with non-monetary relief77 (100%)1 (14.3%)
5In progress11 (100%)0 (0%)
6Closed with relief11 (100%)0 (0%)
7Closed11 (100%)0 (0%)
Complaints over the Past Year