Grades are also broken down by the financial products offered be each institution. Barclays is rated "B-" in Debt Collection, "B-" in Credit Reporting, "C-" in Credit Cards, and "B+" in Bank Account Services. Click on any of the financial products to see how Barclays compares.
Barclays has received 1,558 consumer complaints since December, 2011 – more than 98% of other banks.
Of those complaints, 99.8% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Barclays meets the 60-day response deadline more frequently than 61.3% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 18.8% of customers dispute Barclays's response to complaints — worse than 51.2% of other companies.
Most of Barclays's customers complain about credit cards with the primary issue being "billing disputes."
Barclays is primarily a credit card company and a commercial bank with a specialization is credit cards services. Barclays is based in Wilmington, Delaware and is the 42nd largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, Barclays receives far more complaints than most other banks. Barclays recieves more complaints per customer than 99% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Credit card||Billing disputes||269|
|2||Credit card||Identity theft / Fraud / Embezzlement||183|
|4||Credit card||APR or interest rate||149|
|5||Credit card||Closing/Cancelling account||110|
|6||Credit card||Advertising and marketing||102|
|8||Credit card||Customer service / Customer relations||70|
|9||Credit card||Credit determination||68|
|10||Credit card||Transaction issue||58|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||1,008||1,007 (99.9%)||249 (24.7%)|
|2||Closed with monetary relief||429||428 (99.8%)||42 (9.8%)|
|3||Closed with non-monetary relief||193||193 (100%)||24 (12.4%)|
|4||Closed with relief||118||118 (100%)||15 (12.7%)|
|5||Closed without relief||102||102 (100%)||29 (28.4%)|
|6||In progress||22||22 (100%)||0 (0%)|
|7||Closed||4||4 (100%)||0 (0%)|
|8||Untimely response||1||0 (0%)||0 (0%)|