Barclays

Report Card
C+
Overall Grade
B-
Debt Collection Grade
B-
Credit Reporting Grade
C-
Credit Cards Grade
Barclays is rated overall in the bottom 39 percentile (out of 100) based on 1,558 customer complaints.

Statistics

Complaints Currently In-Progress18
Complaints per $100K of Deposits103.9
Complaints Resolved in a Timely Manner99.8%
Resolutions Disputed by Customer18.8%
Average Time Until Resolution23 days

Financial Report

Owner CorporationBarclays Plc
EstablishedMay, 2001
FDIC InsuredMay, 2001
FDIC Certificate #057203
Number of Branches1
Total Assets$24.2 Million (42nd)
Total Deposits$15 Million (50th)
Total Equity$2.9 Million (42nd)
Quartarly Net Income$49.8 Thousand (50th)

Contact Information

Corporate Headquarters
125 South West Street
Wilmington, DE 19801
United Statesflag
Website
www.barclaysus.com/deposits
Data Summary
Barclays logo

Grade Summary

Overall, Barclays received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Barclays is rated "B-" in Debt Collection, "B-" in Credit Reporting, "C-" in Credit Cards, and "B+" in Bank Account Services. Click on any of the financial products to see how Barclays compares.

Overview

Barclays has received 1,558 consumer complaints since December, 2011 – more than 98% of other banks.

Of those complaints, 99.8% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Barclays meets the 60-day response deadline more frequently than 61.3% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 18.8% of customers dispute Barclays's response to complaints — worse than 51.2% of other companies.

Most of Barclays's customers complain about credit cards with the primary issue being "billing disputes."

Barclays is primarily a credit card company and a commercial bank with a specialization is credit cards services. Barclays is based in Wilmington, Delaware and is the 42nd largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, Barclays receives far more complaints than most other banks. Barclays recieves more complaints per customer than 99% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against Barclays
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Credit cardBilling disputes269
2Credit cardIdentity theft / Fraud / Embezzlement183
3Credit cardOther162
4Credit cardAPR or interest rate149
5Credit cardClosing/Cancelling account110
6Credit cardAdvertising and marketing102
7Credit cardRewards79
8Credit cardCustomer service / Customer relations70
9Credit cardCredit determination68
10Credit cardTransaction issue58
Responses From Barclays
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation1,0081,007 (99.9%)249 (24.7%)
2Closed with monetary relief429428 (99.8%)42 (9.8%)
3Closed with non-monetary relief193193 (100%)24 (12.4%)
4Closed with relief118118 (100%)15 (12.7%)
5Closed without relief102102 (100%)29 (28.4%)
6In progress2222 (100%)0 (0%)
7Closed44 (100%)0 (0%)
8Untimely response10 (0%)0 (0%)
Complaints over the Past Year