Bayview Loan Servicing, LLC

Report Card
C-
Overall Grade
C
Mortgages Grade
C+
Debt Collection Grade
Bayview Loan Servicing, LLC is rated overall in the bottom 14 percentile (out of 100) based on 836 customer complaints.

Statistics

Complaints Currently In-Progress31
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner94.9%
Resolutions Disputed by Customer22.5%
Average Time Until Resolution26 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Bayview Loan Servicing, LLC logo

Grade Summary

Overall, Bayview Loan Servicing, LLC received a grade of "C-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Bayview Loan Servicing, LLC is rated "C" in Mortgages, and "C+" in Debt Collection. Click on any of the financial products to see how Bayview Loan Servicing, LLC compares.

Overview

Bayview Loan Servicing, LLC has received 836 consumer complaints since January, 2012 – more than 98% of other banks.

Of those complaints, 94.9% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Bayview Loan Servicing, LLC meets the 60-day response deadline less frequently than 70.2% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.5% of customers dispute Bayview Loan Servicing, LLC's response to complaints — worse than 68.6% of other companies.

Most of Bayview Loan Servicing, LLC's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

Complaints by Product
Complaints by State
Complaints Against Bayview Loan Servicing, LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure221
2MortgageConventional fixed mortgageLoan modification,collection,foreclosure163
3MortgageConventional fixed mortgageLoan servicing, payments, escrow account154
4MortgageOther mortgageLoan servicing, payments, escrow account125
5MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure81
6MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account75
7MortgageFHA mortgageLoan modification,collection,foreclosure42
8MortgageOther mortgageOther29
9MortgageFHA mortgageLoan servicing, payments, escrow account16
10Debt collectionMortgageCont'd attempts collect debt not owed12
Responses From Bayview Loan Servicing, LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation927882 (95.1%)231 (24.9%)
2Closed6360 (95.2%)12 (19%)
3In progress4343 (100%)0 (0%)
4Closed with non-monetary relief1212 (100%)0 (0%)
5Closed with monetary relief11 (100%)0 (0%)
Complaints over the Past Year