|Number of Complaints||4,264 (0 In Progress)|
|Complaints per $100K of Deposits||2.58|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||4.6%|
|Complaints Resolved in Customer's Favor||100.0%|
|FDIC Certificate #|
|Number of Branches||2,038 (1 International)|
|Total Assets||$215.0 Million|
|Total Deposits||$165.0 Million|
|Total Equity Held||$27.8 Million|
|Quarterly Net Income||$0.8 Million|
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|Other Names (or Trade Names)|
|Deposit Accepted Websites|
† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.
Bb&t Corporation is ranked 142nd out of 3,688 banks. That puts Bb&t in the top 66th percentile and gives them an overall grade of "B-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 4,264 complaints against Bb&t and 1,058,614 complaints total.
Of the 4,264 complaints again Bb&t, there have been 876 in the passed 18 months. Of those 876 complaints, 100.0% have been resolved in the customers favor, 4.6% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Bb&t has $165.0 million is customer deposits which means there are 2.58 complains per $100K in customer deposits.
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Bb&t Corporation is graded in 6 categories of financial products they offer. The top 3 categories are Checking or Savings Account, Mortgage and Credit Reporting.
Click here to see Complete Bb&t Report Card »
Bb&t was established and FDIC insured in January, 1872. Based on its asset concentration, this institution specializes in commercial lending. Bb&t Corporation has $215.0 Million is assets (11th overall) and holds $165.0 Million is customer deposits (13th overall).
Bb&t has 2,067 domestic offices and 1 foreign offices. Click here to see map of all offices.
Below is the list of the top 10 complaint reasons against Bb&t Corporation. Click here to see all complaints against Bb&t.
|1||Checking or savings account||Checking account||Managing an account||177|
|2||Checking or savings account||Checking account||Problem caused by your funds being low||63|
|3||Checking or savings account||Other banking product or service||Managing an account||49|
|4||Credit reporting||Credit reporting||Improper use of your report||48|
|5||Credit reporting||Credit reporting||Incorrect information on your report||46|
|6||Vehicle loan or lease||Loan||Managing the loan or lease||30|
|7||Vehicle loan or lease||Loan||Struggling to pay your loan||29|
|8||Mortgage||Conventional home mortgage||Trouble during payment process||26|
|9||Checking or savings account||Checking account||Closing an account||23|
|10||Checking or savings account||Checking account||Problem with a lender or other company charging your account||20|