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Bb&t Corporation — Overview
Bb&t Corporation is rated overall in the top 75th percentile based on 4,264 customer complaints.

Statistics

Number of Complaints4,264 (0 In Progress)
Complaints per $100K of Deposits2.58
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer4.6%
Complaints Resolved in Customer's Favor100.0%

Financial Report

EstablishedJanuary, 1872
FDIC Certificate #09846
Number of Branches2,038 (1 International)
Total Assets$215.0 Million
Total Deposits$165.0 Million
Total Equity Held$27.8 Million
Quarterly Net Income$0.8 Million
75th
percentile

Contact Information

Cooperate Headquarters
200 W 2nd St
Winston Salem, NC 27101

Website
www.BBT.com

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Other Names and Websites
Other Names (or Trade Names)
none
Deposit Accepted Websites
none

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

Bb&t Corporation — Summary

Bb&t Corporation is ranked 142nd out of 3,688 banks. That puts Bb&t in the top 66th percentile and gives them an overall grade of "B-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 4,264 complaints against Bb&t and 1,058,614 complaints total.

Of the 4,264 complaints again Bb&t, there have been 1,128 in the passed 18 months. Of those 1,128 complaints, 100.0% have been resolved in the customers favor, 4.6% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Bb&t has $165.0 million is customer deposits which means there are 2.58 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Bb&t Corporation is graded in 6 categories of financial products they offer. The top 3 categories are Checking or Savings Account, Mortgage and Credit Reporting.

Bb&t Corporation is rated "A" in Checking or Savings Account; "B" in Mortgage; "B+" in Credit Reporting; "C-" in Bank Account or Service; "A" in Vehicle Loan or Lease; and "C" in Debt Collection.

Click here to see Complete Bb&t Report Card »

Financial Summary

Bb&t was established and FDIC insured in January, 1872. Based on its asset concentration, this institution specializes in commercial lending. Bb&t Corporation has $215.0 Million is assets (11th overall) and holds $165.0 Million is customer deposits (13th overall).

Bb&t has 2,067 domestic offices and 1 foreign offices. Click here to see map of all offices.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Bb&t Corporation. Click here to see all complaints against Bb&t.

# Product Sub-Product Issue Count
1 Checking or savings account Checking account Managing an account 186
2 Checking or savings account Checking account Problem caused by your funds being low 69
3 Checking or savings account Other banking product or service Managing an account 51
4 Credit reporting Credit reporting Incorrect information on your report 50
5 Credit reporting Credit reporting Improper use of your report 49
6 Vehicle loan or lease Loan Managing the loan or lease 31
7 Vehicle loan or lease Loan Struggling to pay your loan 29
8 Mortgage Conventional home mortgage Trouble during payment process 28
9 Bank account or service Checking account Account opening, closing, or management 28
10 Checking or savings account Checking account Closing an account 25
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/bbt-corporation