|Number of Complaints||4,067 (0 In Progress)|
|Complaints per $100K of Deposits||2.48|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||6.3%|
|Complaints Resolved in Customer's Favor||99.9%|
|FDIC Certificate #|
|Number of Branches||2,067 (1 International)|
|Total Assets||$216.1 Million|
|Total Deposits||$163.9 Million|
|Total Equity Held||$27.8 Million|
|Quarterly Net Income||$0.7 Million|
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|Other Names (or Trade Names)|
|Deposit Accepted Websites|
† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.
Bb&t Corporation is ranked 219th out of 3,648 banks. That puts Bb&t in the bottom 46th percentile and gives them an overall grade of "C". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 4,067 complaints against Bb&t and 1,002,502 complaints total.
Of the 4,067 complaints again Bb&t, there have been 1,037 in the passed 18 months. Of those 1,037 complaints, 99.9% have been resolved in the customers favor, 6.3% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Bb&t has $163.9 million is customer deposits which means there are 2.48 complains per $100K in customer deposits.
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Bb&t Corporation is graded in 7 categories of financial products they offer. The top 3 categories are Checking or Savings Account, Mortgage and Bank Account or Service.
Bb&t Corporation is rated "A" in Checking or Savings Account; "B+" in Mortgage; "B" in Bank Account or Service; "A-" in Credit Reporting; "A" in Vehicle Loan or Lease; "C+" in Debt Collection; and "D" in Consumer Loan.
Click here to see Complete Bb&t Report Card »
Bb&t was established and FDIC insured in January, 1872. Based on its asset concentration, this institution specializes in commercial lending. Bb&t Corporation has $216.1 Million is assets (11th overall) and holds $163.9 Million is customer deposits (13th overall).
Bb&t has 2,068 domestic offices and 1 foreign offices. Click here to see map of all offices.
Below is the list of the top 10 complaint reasons against Bb&t Corporation. Click here to see all complaints against Bb&t.
|1||Checking or savings account||Checking account||Managing an account||145|
|2||Checking or savings account||Checking account||Problem caused by your funds being low||59|
|3||Checking or savings account||Other banking product or service||Managing an account||43|
|4||Credit reporting||Credit reporting||Incorrect information on your report||39|
|5||Bank account or service||Checking account||Account opening, closing, or management||38|
|6||Credit reporting||Credit reporting||Improper use of your report||37|
|7||Bank account or service||Checking account||Problems caused by my funds being low||27|
|8||Vehicle loan or lease||Loan||Managing the loan or lease||25|
|9||Bank account or service||Checking account||Deposits and withdrawals||24|
|10||Mortgage||Conventional home mortgage||Trouble during payment process||23|