BB&T Financial

Report Card
A-
Overall Grade
A-
Mortgages Grade
A
Debt Collection Grade
A
Credit Cards Grade
BB&T Financial is rated overall in the top 93 percentile (out of 100) based on 1,481 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits10.8
Complaints Resolved in a Timely Manner99.7%
Resolutions Disputed by Customer22.2%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationBb&T Corporation
EstablishedJanuary, 1872
FDIC InsuredJanuary, 1934
FDIC Certificate #009846
Number of Branches1,853 (1 International)
Total Assets$182.9 Million (9th)
Total Deposits$137.4 Million (10th)
Total Equity$22.8 Million (9th)
Quartarly Net Income$509 Thousand (10th)

Contact Information

Corporate Headquarters
200 W 2nd St
Winston Salem, NC 27101
United Statesflag
Website
www.bbt.com
Data Summary
BB&T Financial logo

Grade Summary

Overall, BB&T Financial received a grade of "A-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. BB&T Financial is rated "A-" in Mortgages, "A" in Debt Collection, "A" in Credit Cards, and "C" in Bank Account Services. Click on any of the financial products to see how BB&T Financial compares.

Overview

BB&T Financial has received 1,481 consumer complaints since December, 2011 – more than 98% of other banks.

Of those complaints, 99.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' BB&T Financial meets the 60-day response deadline more frequently than 60.6% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.2% of customers dispute BB&T Financial's response to complaints — worse than 66.9% of other companies.

Most of BB&T Financial's customers complain about bank account or services with the primary issue being "account opening, closing, or management."

BB&T Financial is primarily a commercial bank with a commercial lending specialization. BB&T Financial is based in Winston Salem, North Carolina and is the 9th largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, BB&T Financial receives far more complaints than most other banks. BB&T Financial recieves more complaints per customer than 98% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against BB&T Financial
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Bank account or serviceChecking accountAccount opening, closing, or management250
2Bank account or serviceChecking accountProblems caused by my funds being low217
3Bank account or serviceChecking accountDeposits and withdrawals171
4MortgageOther mortgageLoan modification,collection,foreclosure130
5MortgageConventional fixed mortgageLoan servicing, payments, escrow account79
6MortgageOther mortgageLoan servicing, payments, escrow account74
7MortgageConventional fixed mortgageLoan modification,collection,foreclosure54
8Consumer loanVehicle loanManaging the loan or lease50
9Bank account or serviceOther bank product/serviceAccount opening, closing, or management44
10Consumer loanVehicle loanProblems when you are unable to pay41
Responses From BB&T Financial
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation1,4671,463 (99.7%)353 (24.1%)
2Closed with monetary relief112112 (100%)14 (12.5%)
3Closed without relief9090 (100%)20 (22.2%)
4Closed with relief4242 (100%)4 (9.5%)
5Closed with non-monetary relief2828 (100%)2 (7.1%)
6Closed22 (100%)0 (0%)
Complaints over the Past Year