Grades are also broken down by the financial products offered be each institution. BB&T Financial is rated "A-" in Mortgages, "A" in Debt Collection, "A" in Credit Cards, and "C" in Bank Account Services. Click on any of the financial products to see how BB&T Financial compares.
BB&T Financial has received 1,481 consumer complaints since December, 2011 – more than 98% of other banks.
Of those complaints, 99.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' BB&T Financial meets the 60-day response deadline more frequently than 60.6% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.2% of customers dispute BB&T Financial's response to complaints — worse than 66.9% of other companies.
Most of BB&T Financial's customers complain about bank account or services with the primary issue being "account opening, closing, or management."
BB&T Financial is primarily a commercial bank with a commercial lending specialization. BB&T Financial is based in Winston Salem, North Carolina and is the 9th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, BB&T Financial receives far more complaints than most other banks. BB&T Financial recieves more complaints per customer than 98% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Bank account or service||Checking account||Account opening, closing, or management||250|
|2||Bank account or service||Checking account||Problems caused by my funds being low||217|
|3||Bank account or service||Checking account||Deposits and withdrawals||171|
|4||Mortgage||Other mortgage||Loan modification,collection,foreclosure||130|
|5||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||79|
|6||Mortgage||Other mortgage||Loan servicing, payments, escrow account||74|
|7||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||54|
|8||Consumer loan||Vehicle loan||Managing the loan or lease||50|
|9||Bank account or service||Other bank product/service||Account opening, closing, or management||44|
|10||Consumer loan||Vehicle loan||Problems when you are unable to pay||41|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||1,467||1,463 (99.7%)||353 (24.1%)|
|2||Closed with monetary relief||112||112 (100%)||14 (12.5%)|
|3||Closed without relief||90||90 (100%)||20 (22.2%)|
|4||Closed with relief||42||42 (100%)||4 (9.5%)|
|5||Closed with non-monetary relief||28||28 (100%)||2 (7.1%)|
|6||Closed||2||2 (100%)||0 (0%)|