Grades are also broken down by the financial products offered be each institution. BBVA Compass is rated "C+" in Mortgages, "B-" in Debt Collection, "B-" in Credit Cards, and "C+" in Bank Account Services. Click on any of the financial products to see how BBVA Compass compares.
BBVA Compass has received 614 consumer complaints since December, 2011 – more than 97% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' BBVA Compass meets the 60-day response deadline more frequently than 78% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 23.8% of customers dispute BBVA Compass's response to complaints — worse than 74.5% of other companies.
Most of BBVA Compass's customers complain about bank account or services with the primary issue being "account opening, closing, or management."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Bank account or service||Checking account||Account opening, closing, or management||121|
|2||Bank account or service||Checking account||Deposits and withdrawals||85|
|3||Bank account or service||Checking account||Problems caused by my funds being low||71|
|4||Bank account or service||(CD) Certificate of deposit||Account opening, closing, or management||33|
|5||Mortgage||Other mortgage||Loan servicing, payments, escrow account||33|
|6||Bank account or service||Other bank product/service||Account opening, closing, or management||32|
|7||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||32|
|8||Consumer loan||Vehicle loan||Managing the loan or lease||28|
|9||Bank account or service||Checking account||Using a debit or ATM card||23|
|10||Mortgage||Other mortgage||Loan modification,collection,foreclosure||21|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||471||471 (100%)||134 (28.5%)|
|2||Closed with monetary relief||155||155 (100%)||19 (12.3%)|
|3||Closed with non-monetary relief||38||38 (100%)||4 (10.5%)|
|4||Closed without relief||37||37 (100%)||6 (16.2%)|
|5||Closed with relief||20||20 (100%)||3 (15%)|
|6||In progress||6||6 (100%)||0 (0%)|
|7||Closed||3||3 (100%)||0 (0%)|