BBVA Compass

Report Card
B-
Overall Grade
C+
Mortgages Grade
B-
Debt Collection Grade
B-
Credit Cards Grade
BBVA Compass is rated overall in the top 51 percentile (out of 100) based on 614 customer complaints.

Statistics

Complaints Currently In-Progress3
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer23.8%
Average Time Until Resolution35 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
BBVA Compass logo

Grade Summary

Overall, BBVA Compass received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. BBVA Compass is rated "C+" in Mortgages, "B-" in Debt Collection, "B-" in Credit Cards, and "C+" in Bank Account Services. Click on any of the financial products to see how BBVA Compass compares.

Overview

BBVA Compass has received 614 consumer complaints since December, 2011 – more than 97% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' BBVA Compass meets the 60-day response deadline more frequently than 78% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 23.8% of customers dispute BBVA Compass's response to complaints — worse than 74.5% of other companies.

Most of BBVA Compass's customers complain about bank account or services with the primary issue being "account opening, closing, or management."

Complaints by Product
Complaints by State
Complaints Against BBVA Compass
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Bank account or serviceChecking accountAccount opening, closing, or management121
2Bank account or serviceChecking accountDeposits and withdrawals85
3Bank account or serviceChecking accountProblems caused by my funds being low71
4Bank account or service(CD) Certificate of depositAccount opening, closing, or management33
5MortgageOther mortgageLoan servicing, payments, escrow account33
6Bank account or serviceOther bank product/serviceAccount opening, closing, or management32
7MortgageConventional fixed mortgageLoan servicing, payments, escrow account32
8Consumer loanVehicle loanManaging the loan or lease28
9Bank account or serviceChecking accountUsing a debit or ATM card23
10MortgageOther mortgageLoan modification,collection,foreclosure21
Responses From BBVA Compass
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation471471 (100%)134 (28.5%)
2Closed with monetary relief155155 (100%)19 (12.3%)
3Closed with non-monetary relief3838 (100%)4 (10.5%)
4Closed without relief3737 (100%)6 (16.2%)
5Closed with relief2020 (100%)3 (15%)
6In progress66 (100%)0 (0%)
7Closed33 (100%)0 (0%)
Complaints over the Past Year