Bbva Compass BankRank.org
|Number of Complaints||2,298 (36 In Progress)|
|Complaints per $100K of Deposits||228.08|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||3.4%|
|Complaints Resolved in Customer's Favor||95.6%|
|FDIC Certificate #|
|Number of Branches||644 (1 International)|
|Total Assets||$86.6 Million|
|Total Deposits||$70.2 Million|
|Total Equity Held||$12.2 Million|
|Quarterly Net Income||$0.2 Million|
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|Other Names (or Trade Names)|
|Deposit Accepted Websites|
† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.
Bbva Compass Financial Corporation is ranked 324th out of 3,688 banks. That puts Bbva Compass in the bottom 22nd percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 2,298 complaints against Bbva Compass and 1,058,614 complaints total.
Of the 2,298 complaints again Bbva Compass, there have been 641 in the passed 18 months. Of those 641 complaints, 95.6% have been resolved in the customers favor, 3.4% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Bbva Compass has $70.2 million is customer deposits which means there are 228.08 complains per $100K in customer deposits.
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Bbva Compass Financial Corporation is graded in 5 categories of financial products they offer. The top 3 categories are Checking or Savings Account, Bank Account or Service and Mortgage.
Click here to see Complete Bbva Compass Report Card »
Bbva Compass was established and FDIC insured in March, 1964. Based on its asset concentration, this institution specializes in commercial lending. Bbva Compass Financial Corporation has $86.6 Million is assets (32nd overall) and holds $70.2 Million is customer deposits (29th overall).
Bbva Compass has 647 domestic offices and 1 foreign offices. Click here to see map of all offices.
Alternative names for this Institution include: BBVA Compass and Simple.
Below is the list of the top 10 complaint reasons against Bbva Compass Financial Corporation. Click here to see all complaints against Bbva Compass.
|1||Checking or savings account||Checking account||Managing an account||172|
|2||Checking or savings account||Checking account||Opening an account||57|
|3||Checking or savings account||Checking account||Closing an account||41|
|4||Checking or savings account||Other banking product or service||Managing an account||34|
|5||Checking or savings account||Checking account||Problem caused by your funds being low||33|
|6||Vehicle loan or lease||Loan||Managing the loan or lease||23|
|7||Checking or savings account||Checking account||Problem with a lender or other company charging your account||21|
|8||Vehicle loan or lease||Loan||Struggling to pay your loan||18|
|9||Credit card||General-purpose credit card or charge card||Problem with a purchase shown on your statement||17|
|10||Checking or savings account||CD (Certificate of Deposit)||Managing an account||17|