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Bbva Compass Financial Corporation — Overview
Bbva Compass Financial Corporation is rated overall in the bottom 7th percentile based on 2,298 customer complaints.

Statistics

Number of Complaints2,298 (36 In Progress)
Complaints per $100K of Deposits228.08
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer3.4%
Complaints Resolved in Customer's Favor95.6%

Financial Report

EstablishedMarch, 1964
FDIC Certificate #19048
Number of Branches644 (1 International)
Total Assets$86.6 Million
Total Deposits$70.2 Million
Total Equity Held$12.2 Million
Quarterly Net Income$0.2 Million
7th
percentile

Contact Information

Cooperate Headquarters
15 20th Street South
Birmingham, AL 35233

Website
www.bbvacompass.com

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Other Names and Websites
Other Names (or Trade Names)
BBVA Compass
Simple
Deposit Accepted Websites
none
www.simple.com

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

Bbva Compass Financial Corporation — Summary

Bbva Compass Financial Corporation is ranked 324th out of 3,688 banks. That puts Bbva Compass in the bottom 22nd percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 2,298 complaints against Bbva Compass and 1,058,614 complaints total.

Of the 2,298 complaints again Bbva Compass, there have been 865 in the passed 18 months. Of those 865 complaints, 95.6% have been resolved in the customers favor, 3.4% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Bbva Compass has $70.2 million is customer deposits which means there are 228.08 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Bbva Compass Financial Corporation is graded in 5 categories of financial products they offer. The top 3 categories are Checking or Savings Account, Bank Account or Service and Mortgage.

Bbva Compass Financial Corporation is rated "D+" in Checking or Savings Account; "D" in Bank Account or Service; "F" in Mortgage; "C+" in Credit Card; and "D+" in Vehicle Loan or Lease.

Click here to see Complete Bbva Compass Report Card »

Financial Summary

Bbva Compass was established and FDIC insured in March, 1964. Based on its asset concentration, this institution specializes in commercial lending. Bbva Compass Financial Corporation has $86.6 Million is assets (32nd overall) and holds $70.2 Million is customer deposits (29th overall).

Bbva Compass has 647 domestic offices and 1 foreign offices. Click here to see map of all offices.

Alternative names for this Institution include: BBVA Compass and Simple.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Bbva Compass Financial Corporation. Click here to see all complaints against Bbva Compass.

# Product Sub-Product Issue Count
1 Checking or savings account Checking account Managing an account 195
2 Checking or savings account Checking account Opening an account 60
3 Checking or savings account Checking account Closing an account 47
4 Checking or savings account Checking account Problem caused by your funds being low 42
5 Checking or savings account Other banking product or service Managing an account 39
6 Checking or savings account Checking account Problem with a lender or other company charging your account 26
7 Vehicle loan or lease Loan Managing the loan or lease 24
8 Checking or savings account CD (Certificate of Deposit) Managing an account 22
9 Bank account or service Checking account Deposits and withdrawals 22
10 Bank account or service Checking account Account opening, closing, or management 21
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/bbva-compass-financial-corporation