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Bbva Compass Financial Corporation — Report Card
D Overall
Based on 961 "Overall" complaints:
100.00% Timely (100th percentile)
95.63% Resolved in Customers Favor (11th percentile)
96.57% Timely (46th percentile)
Based on 470 "Checking or Savings Account" complaints:
100.00% Timely (97th percentile)
96.17% Resolved in Customers Favor (16th percentile)
100.00% Timely (50th percentile)
Based on 154 "Bank Account or Service" complaints:
100.00% Timely (96th percentile)
96.10% Resolved in Customers Favor (11th percentile)
85.06% Timely (30th percentile)
F #3: Mortgage
Based on 92 "Mortgage" complaints:
100.00% Timely (99th percentile)
94.57% Resolved in Customers Favor (11th percentile)
93.48% Timely (14th percentile)
C+ #4: Credit Card
Based on 82 "Credit Card" complaints:
100.00% Timely (97th percentile)
93.90% Resolved in Customers Favor (16th percentile)
98.78% Timely (75th percentile)
Based on 55 "Vehicle Loan or Lease" complaints:
100.00% Timely (97th percentile)
94.55% Resolved in Customers Favor (21st percentile)
100.00% Timely (50th percentile)

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Source: https://www.bankrank.org/banks/bbva-compass-financial-corporation/report-card