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Big Picture Loans, LLC — Overview
B+ Overall
Big Picture Loans, LLC is rated overall in the top 81st percentile based on 1,030 customer complaints.


Number of Complaints1,030 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner95.7%
Resolutions Disputed by Customer1.7%
Complaints Resolved in Customer's Favor100.0%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Big Picture Loans, LLC — Summary

Big Picture Loans, LLC is ranked 76th out of 3,688 banks. That puts Big Picture Loans in the top 82st percentile and gives them an overall grade of "B+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,030 complaints against Big Picture Loans and 1,058,614 complaints total.

Of the 1,030 complaints again Big Picture Loans, there have been 421 in the passed 18 months. Of those 421 complaints, 100.0% have been resolved in the customers favor, 1.7% have been disputed by the customer, and 95.7% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Big Picture Loans, LLC is graded in 1 category of financial products they offer. The top 3 categories are Payday Loan, Consumer Loan and Debt Collection.

Big Picture Loans, LLC is rated "B-" in Payday Loan.

Click here to see Complete Big Picture Loans Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Big Picture Loans, LLC. Click here to see all complaints against Big Picture Loans.

# Product Sub-Product Issue Count
1 Payday loan Payday loan Charged fees or interest you didn't expect 108
2 Payday loan Installment loan Charged fees or interest you didn't expect 70
3 Payday loan Charged fees or interest I didn't expect 47
4 Payday loan Payday loan Struggling to pay your loan 27
5 Consumer Loan Installment loan Managing the loan or lease 27
6 Payday loan Payday loan Problem with the payoff process at the end of the loan 13
7 Payday loan Installment loan Problem with the payoff process at the end of the loan 10
8 Payday loan Installment loan Problem when making payments 9
9 Consumer Loan Installment loan Problems when you are unable to pay 8
10 Payday loan Installment loan Getting the loan 7
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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