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Big Picture Loans, LLC — Overview
B+ Overall
Big Picture Loans, LLC is rated overall in the top 81st percentile based on 1,030 customer complaints.


Number of Complaints1,030 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner95.7%
Resolutions Disputed by Customer1.7%
Complaints Resolved in Customer's Favor100.0%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Big Picture Loans, LLC — Summary

Big Picture Loans, LLC is ranked 76th out of 3,688 banks. That puts Big Picture Loans in the top 82st percentile and gives them an overall grade of "B+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,030 complaints against Big Picture Loans and 1,058,614 complaints total.

Of the 1,030 complaints again Big Picture Loans, there have been 111 in the passed 18 months. Of those 111 complaints, 100.0% have been resolved in the customers favor, 1.7% have been disputed by the customer, and 95.7% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Big Picture Loans, LLC is graded in 1 category of financial products they offer. The top 3 categories are Payday Loan, Consumer Loan and Debt Collection.

Big Picture Loans, LLC is rated "B-" in Payday Loan.

Click here to see Complete Big Picture Loans Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Big Picture Loans, LLC. Click here to see all complaints against Big Picture Loans.

# Product Sub-Product Issue Count
1 Payday loan Payday loan Charged fees or interest you didn't expect 45
2 Payday loan Installment loan Charged fees or interest you didn't expect 24
3 Payday loan Payday loan Struggling to pay your loan 7
4 Payday loan Installment loan Struggling to pay your loan 4
5 Payday loan Payday loan Problem with the payoff process at the end of the loan 4
6 Payday loan Payday loan Loan payment wasn't credited to your account 4
7 Payday loan Installment loan Getting the loan 3
8 Payday loan Personal line of credit Charged fees or interest you didn't expect 3
9 Payday loan Payday loan Was approved for a loan, but didn't receive the money 3
10 Payday loan Installment loan Problem with the payoff process at the end of the loan 2
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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