Big Picture Loans BankRank.org
Statistics
| Number of Complaints | 1,030 (0 In Progress) |
|---|---|
| Complaints per $100K of Deposits | — |
| Complaints Resolved in a Timely Manner | 95.7% |
| Resolutions Disputed by Customer | 1.7% |
| Complaints Resolved in Customer's Favor | 100.0% |
Financial Report
| Established | — |
|---|---|
| FDIC Certificate # | — |
| Number of Branches | — (— International) |
| Total Assets | — |
| Total Deposits | — |
| Total Equity Held | — |
| Quarterly Net Income | — |
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Big Picture Loans, LLC is ranked 76th out of 3,688 banks. That puts Big Picture Loans in the top 82st percentile and gives them an overall grade of "B+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,030 complaints against Big Picture Loans and 1,058,614 complaints total.
Of the 1,030 complaints again Big Picture Loans, there have been 111 in the passed 18 months. Of those 111 complaints, 100.0% have been resolved in the customers favor, 1.7% have been disputed by the customer, and 95.7% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Big Picture Loans, LLC is graded in 1 category of financial products they offer. The top 3 categories are Payday Loan, Consumer Loan and Debt Collection.
Big Picture Loans, LLC is rated "B-" in Payday Loan.
Click here to see Complete Big Picture Loans Report Card »
Below is the list of the top 10 complaint reasons against Big Picture Loans, LLC. Click here to see all complaints against Big Picture Loans.
| # | Product | Sub-Product | Issue | Count |
|---|---|---|---|---|
| 1 | Payday loan | Payday loan | Charged fees or interest you didn't expect | 45 |
| 2 | Payday loan | Installment loan | Charged fees or interest you didn't expect | 24 |
| 3 | Payday loan | Payday loan | Struggling to pay your loan | 7 |
| 4 | Payday loan | Installment loan | Struggling to pay your loan | 4 |
| 5 | Payday loan | Payday loan | Problem with the payoff process at the end of the loan | 4 |
| 6 | Payday loan | Payday loan | Loan payment wasn't credited to your account | 4 |
| 7 | Payday loan | Installment loan | Getting the loan | 3 |
| 8 | Payday loan | Personal line of credit | Charged fees or interest you didn't expect | 3 |
| 9 | Payday loan | Payday loan | Was approved for a loan, but didn't receive the money | 3 |
| 10 | Payday loan | Installment loan | Problem with the payoff process at the end of the loan | 2 |