Blackhawk Network Holdings BankRank.org
|Number of Complaints||292 (1 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||9.0%|
|Complaints Resolved in Customer's Favor||99.1%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Blackhawk Network Holdings Inc. is ranked 330th out of 3,648 banks. That puts Blackhawk Network Holdings in the bottom 19th percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 292 complaints against Blackhawk Network Holdings and 1,002,502 complaints total.
Of the 292 complaints again Blackhawk Network Holdings, there have been 100 in the passed 18 months. Of those 100 complaints, 99.1% have been resolved in the customers favor, 9.0% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Blackhawk Network Holdings Inc. is graded in 1 category of financial products they offer. The top 3 categories are Credit Card, Prepaid Card and Money Transfers.
Blackhawk Network Holdings Inc. is rated "A-" in Credit Card.
Click here to see Complete Blackhawk Network Holdings Report Card »
Below is the list of the top 10 complaint reasons against Blackhawk Network Holdings Inc.. Click here to see all complaints against Blackhawk Network Holdings.
|1||Credit card||General-purpose prepaid card||Trouble using the card||13|
|2||Credit card||General-purpose prepaid card||Problem with a purchase or transfer||10|
|3||Prepaid card||General purpose card||Unauthorized transactions/trans. issues||8|
|4||Credit card||General-purpose prepaid card||Unexpected or other fees||7|
|5||Credit card||General-purpose prepaid card||Problem getting a card or closing an account||5|
|6||Credit card||Gift card||Problem with a purchase or transfer||4|
|7||Prepaid card||Gift or merchant card||Unauthorized transactions/trans. issues||4|
|8||Prepaid card||Mobile wallet||Fraud or scam||4|
|9||Credit card||Gift card||Trouble using the card||4|
|10||Prepaid card||General purpose card||Managing, opening, or closing account||4|