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Blackhawk Network Holdings Inc. — Overview
B- Overall
Blackhawk Network Holdings Inc. is rated overall in the top 59th percentile based on 306 customer complaints.

Statistics

Number of Complaints306 (0 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer5.5%
Complaints Resolved in Customer's Favor100.0%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
59th
percentile

Contact Information

Not Available

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Blackhawk Network Holdings Inc. — Summary

Blackhawk Network Holdings Inc. is ranked 166th out of 3,688 banks. That puts Blackhawk Network Holdings in the top 60th percentile and gives them an overall grade of "B-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 306 complaints against Blackhawk Network Holdings and 1,058,614 complaints total.

Of the 306 complaints again Blackhawk Network Holdings, there have been 82 in the passed 18 months. Of those 82 complaints, 100.0% have been resolved in the customers favor, 5.5% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Blackhawk Network Holdings Inc. is graded in 1 category of financial products they offer. The top 3 categories are Credit Card, Prepaid Card and Money Transfers.

Blackhawk Network Holdings Inc. is rated "A" in Credit Card.

Click here to see Complete Blackhawk Network Holdings Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Blackhawk Network Holdings Inc.. Click here to see all complaints against Blackhawk Network Holdings.

# Product Sub-Product Issue Count
1 Credit card General-purpose prepaid card Trouble using the card 15
2 Credit card General-purpose prepaid card Problem with a purchase or transfer 12
3 Credit card General-purpose prepaid card Unexpected or other fees 8
4 Credit card General-purpose prepaid card Problem getting a card or closing an account 7
5 Credit card Gift card Problem with a purchase or transfer 6
6 Credit card Gift card Trouble using the card 6
7 Prepaid card Mobile wallet Fraud or scam 3
8 Credit card Gift card Unexpected or other fees 3
9 Credit card General-purpose credit card or charge card Getting a credit card 2
10 Prepaid card General purpose card Unauthorized transactions/trans. issues 2
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/blackhawk-network-holdings-inc