BlueChip Financial

Report Card
B-
Overall Grade
A
Debt Collection Grade
C-
Payday Loans Grade
BlueChip Financial is rated overall in the top 56 percentile (out of 100) based on 45 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer20%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
BlueChip Financial logo

Grade Summary

Overall, BlueChip Financial received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. BlueChip Financial is rated "A" in Debt Collection, and "C-" in Payday Loans. Click on any of the financial products to see how BlueChip Financial compares.

Overview

BlueChip Financial has received 45 consumer complaints since October, 2013 – more than 86% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' BlueChip Financial meets the 60-day response deadline more frequently than 65.6% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 20% of customers dispute BlueChip Financial's response to complaints — worse than 56.8% of other companies.

Most of BlueChip Financial's customers complain about payday loans with the primary issue being "charged fees or interest i didn't expect."

Complaints by Product
Complaints by State
Complaints Against BlueChip Financial
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Payday loanCharged fees or interest I didn't expect36
2Debt collectionPayday loanCommunication tactics4
3Consumer loanInstallment loanManaging the loan or lease3
4Payday loanCan't stop charges to bank account3
5Debt collectionPayday loanCommunication tactics3
6Consumer loanInstallment loanTaking out the loan or lease3
7Debt collectionPayday loanCont'd attempts collect debt not owed2
8Debt collectionPayday loanTaking/threatening an illegal action2
9Debt collectionOther (phone, health club, etc.)Communication tactics1
10Debt collectionPayday loanFalse statements or representation1
Responses From BlueChip Financial
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation6767 (100%)15 (22.4%)
2Closed with monetary relief11 (100%)0 (0%)
Complaints over the Past Year