Grades are also broken down by the financial products offered be each institution. BlueChip Financial is rated "A" in Debt Collection, and "C-" in Payday Loans. Click on any of the financial products to see how BlueChip Financial compares.
BlueChip Financial has received 45 consumer complaints since October, 2013 – more than 86% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' BlueChip Financial meets the 60-day response deadline more frequently than 65.6% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 20% of customers dispute BlueChip Financial's response to complaints — worse than 56.8% of other companies.
Most of BlueChip Financial's customers complain about payday loans with the primary issue being "charged fees or interest i didn't expect."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Payday loan||Charged fees or interest I didn't expect||36|
|2||Debt collection||Payday loan||Communication tactics||4|
|3||Consumer loan||Installment loan||Managing the loan or lease||3|
|4||Payday loan||Can't stop charges to bank account||3|
|5||Debt collection||Payday loan||Communication tactics||3|
|6||Consumer loan||Installment loan||Taking out the loan or lease||3|
|7||Debt collection||Payday loan||Cont'd attempts collect debt not owed||2|
|8||Debt collection||Payday loan||Taking/threatening an illegal action||2|
|9||Debt collection||Other (phone, health club, etc.)||Communication tactics||1|
|10||Debt collection||Payday loan||False statements or representation||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||67||67 (100%)||15 (22.4%)|
|2||Closed with monetary relief||1||1 (100%)||0 (0%)|