BOK Financial Corp

Report Card
B-
Overall Grade
B-
Mortgages Grade
B-
Bank Account Services Grade
BOK Financial Corp is rated overall in the top 55 percentile (out of 100) based on 168 customer complaints.

Statistics

Complaints Currently In-Progress1
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.4%
Resolutions Disputed by Customer18.5%
Average Time Until Resolution29 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
BOK Financial Corp logo

Grade Summary

Overall, BOK Financial Corp received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. BOK Financial Corp is rated "B-" in Mortgages, and "B-" in Bank Account Services. Click on any of the financial products to see how BOK Financial Corp compares.

Overview

BOK Financial Corp has received 168 consumer complaints since December, 2011 – more than 94% of other banks.

Of those complaints, 99.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' BOK Financial Corp meets the 60-day response deadline more frequently than 56.9% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 18.5% of customers dispute BOK Financial Corp's response to complaints — better than 50.4% of other companies.

Most of BOK Financial Corp's customers complain about bank account or services with the primary issue being "deposits and withdrawals."

Complaints by Product
Complaints by State
Complaints Against BOK Financial Corp
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Bank account or serviceChecking accountDeposits and withdrawals24
2Bank account or serviceChecking accountProblems caused by my funds being low24
3Bank account or serviceChecking accountAccount opening, closing, or management23
4MortgageConventional fixed mortgageLoan servicing, payments, escrow account10
5MortgageOther mortgageLoan servicing, payments, escrow account9
6MortgageFHA mortgageLoan modification,collection,foreclosure9
7MortgageOther mortgageLoan modification,collection,foreclosure8
8Bank account or serviceChecking accountUsing a debit or ATM card7
9Bank account or serviceChecking accountMaking/receiving payments, sending money6
10Bank account or service(CD) Certificate of depositDeposits and withdrawals6
Responses From BOK Financial Corp
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation130129 (99.2%)27 (20.8%)
2Closed with monetary relief5454 (100%)7 (13%)
3Closed with non-monetary relief1414 (100%)2 (14.3%)
Complaints over the Past Year