Grades are also broken down by the financial products offered be each institution. BOK Financial Corp is rated "B-" in Mortgages, and "B-" in Bank Account Services. Click on any of the financial products to see how BOK Financial Corp compares.
BOK Financial Corp has received 168 consumer complaints since December, 2011 – more than 94% of other banks.
Of those complaints, 99.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' BOK Financial Corp meets the 60-day response deadline more frequently than 56.9% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 18.5% of customers dispute BOK Financial Corp's response to complaints — better than 50.4% of other companies.
Most of BOK Financial Corp's customers complain about bank account or services with the primary issue being "deposits and withdrawals."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Bank account or service||Checking account||Deposits and withdrawals||24|
|2||Bank account or service||Checking account||Problems caused by my funds being low||24|
|3||Bank account or service||Checking account||Account opening, closing, or management||23|
|4||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||10|
|5||Mortgage||Other mortgage||Loan servicing, payments, escrow account||9|
|6||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||9|
|7||Mortgage||Other mortgage||Loan modification,collection,foreclosure||8|
|8||Bank account or service||Checking account||Using a debit or ATM card||7|
|9||Bank account or service||Checking account||Making/receiving payments, sending money||6|
|10||Bank account or service||(CD) Certificate of deposit||Deposits and withdrawals||6|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||130||129 (99.2%)||27 (20.8%)|
|2||Closed with monetary relief||54||54 (100%)||7 (13%)|
|3||Closed with non-monetary relief||14||14 (100%)||2 (14.3%)|