Caliber Home Loans BankRank.org
|Number of Complaints||2,781 (1 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||99.2%|
|Resolutions Disputed by Customer||9.7%|
|Complaints Resolved in Customer's Favor||97.6%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Caliber Home Loans, Inc. is ranked 384th out of 3,672 banks. That puts Caliber Home Loans in the bottom 6th percentile and gives them an overall grade of "F". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 2,781 complaints against Caliber Home Loans and 979,456 complaints total.
Of the 2,781 complaints again Caliber Home Loans, there have been 933 in the passed 18 months. Of those 933 complaints, 97.6% have been resolved in the customers favor, 9.7% have been disputed by the customer, and 99.2% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Caliber Home Loans, Inc. is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Debt Collection and Credit Reporting.
Caliber Home Loans, Inc. is rated "F" in Mortgage.
Click here to see Complete Caliber Home Loans Report Card »
Below is the list of the top 10 complaint reasons against Caliber Home Loans, Inc.. Click here to see all complaints against Caliber Home Loans.
|1||Mortgage||Conventional home mortgage||Struggling to pay mortgage||128|
|2||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||86|
|3||Mortgage||Conventional home mortgage||Trouble during payment process||79|
|4||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||75|
|5||Mortgage||Other mortgage||Loan modification,collection,foreclosure||65|
|6||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||46|
|7||Mortgage||Other mortgage||Loan servicing, payments, escrow account||45|
|8||Mortgage||FHA mortgage||Trouble during payment process||35|
|9||Mortgage||FHA mortgage||Struggling to pay mortgage||28|
|10||Mortgage||Other type of mortgage||Trouble during payment process||28|