Grades are also broken down by the financial products offered be each institution. Caliber Home Loans, Inc is rated "B-" in Mortgages, and "B-" in Debt Collection. Click on any of the financial products to see how Caliber Home Loans, Inc compares.
Caliber Home Loans, Inc has received 700 consumer complaints since December, 2011 – more than 97% of other banks.
Of those complaints, 98.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Caliber Home Loans, Inc meets the 60-day response deadline less frequently than 50.6% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 21.4% of customers dispute Caliber Home Loans, Inc's response to complaints — worse than 64.1% of other companies.
Most of Caliber Home Loans, Inc's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Other mortgage||Loan modification,collection,foreclosure||212|
|2||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||189|
|3||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||163|
|4||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||90|
|5||Mortgage||Other mortgage||Loan servicing, payments, escrow account||66|
|6||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||41|
|7||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||34|
|8||Mortgage||Conventional adjustable mortgage (ARM)||Loan servicing, payments, escrow account||29|
|10||Mortgage||Other mortgage||Application, originator, mortgage broker||13|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||892||882 (98.9%)||200 (22.4%)|
|2||Closed with monetary relief||29||29 (100%)||3 (10.3%)|
|3||Closed with non-monetary relief||23||23 (100%)||6 (26.1%)|
|4||Closed without relief||3||3 (100%)||0 (0%)|