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Caliber Home Loans, Inc. — Overview
F Overall
Caliber Home Loans, Inc. is rated overall in the bottom 10th percentile based on 2,947 customer complaints.

Statistics

Number of Complaints2,947 (2 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.0%
Resolutions Disputed by Customer4.2%
Complaints Resolved in Customer's Favor97.6%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
10th
percentile

Contact Information

Not Available

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Caliber Home Loans, Inc. — Summary

Caliber Home Loans, Inc. is ranked 380th out of 3,688 banks. That puts Caliber Home Loans in the bottom 9th percentile and gives them an overall grade of "F". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 2,947 complaints against Caliber Home Loans and 1,058,614 complaints total.

Of the 2,947 complaints again Caliber Home Loans, there have been 534 in the passed 18 months. Of those 534 complaints, 97.6% have been resolved in the customers favor, 4.2% have been disputed by the customer, and 99.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Caliber Home Loans, Inc. is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Debt Collection.

Caliber Home Loans, Inc. is rated "D+" in Mortgage.

Click here to see Complete Caliber Home Loans Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Caliber Home Loans, Inc.. Click here to see all complaints against Caliber Home Loans.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Struggling to pay mortgage 126
2 Mortgage Conventional home mortgage Trouble during payment process 117
3 Mortgage FHA mortgage Trouble during payment process 42
4 Mortgage FHA mortgage Struggling to pay mortgage 39
5 Mortgage Other type of mortgage Struggling to pay mortgage 35
6 Mortgage Other type of mortgage Trouble during payment process 32
7 Credit reporting Credit reporting Incorrect information on your report 22
8 Mortgage VA mortgage Trouble during payment process 16
9 Mortgage Conventional home mortgage Applying for a mortgage or refinancing an existing mortgage 14
10 Mortgage Conventional home mortgage Closing on a mortgage 11
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/caliber-home-loans-inc