Caliber Home Loans, Inc

Report Card
C
Overall Grade
B-
Mortgages Grade
B-
Debt Collection Grade
Caliber Home Loans, Inc is rated overall in the bottom 30 percentile (out of 100) based on 700 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.6%
Resolutions Disputed by Customer21.4%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Caliber Home Loans, Inc logo

Grade Summary

Overall, Caliber Home Loans, Inc received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Caliber Home Loans, Inc is rated "B-" in Mortgages, and "B-" in Debt Collection. Click on any of the financial products to see how Caliber Home Loans, Inc compares.

Overview

Caliber Home Loans, Inc has received 700 consumer complaints since December, 2011 – more than 97% of other banks.

Of those complaints, 98.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Caliber Home Loans, Inc meets the 60-day response deadline less frequently than 50.6% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 21.4% of customers dispute Caliber Home Loans, Inc's response to complaints — worse than 64.1% of other companies.

Most of Caliber Home Loans, Inc's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

Complaints by Product
Complaints by State
Complaints Against Caliber Home Loans, Inc
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure212
2MortgageConventional fixed mortgageLoan servicing, payments, escrow account189
3MortgageConventional fixed mortgageLoan modification,collection,foreclosure163
4MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure90
5MortgageOther mortgageLoan servicing, payments, escrow account66
6MortgageFHA mortgageLoan modification,collection,foreclosure41
7MortgageFHA mortgageLoan servicing, payments, escrow account34
8MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account29
9MortgageOther mortgageOther20
10MortgageOther mortgageApplication, originator, mortgage broker13
Responses From Caliber Home Loans, Inc
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation892882 (98.9%)200 (22.4%)
2Closed with monetary relief2929 (100%)3 (10.3%)
3Closed with non-monetary relief2323 (100%)6 (26.1%)
4Closed without relief33 (100%)0 (0%)
Complaints over the Past Year