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Capital Accounts, LLC — Overview
F Overall
Capital Accounts, LLC is rated overall in the bottom 5th percentile based on 373 customer complaints.


Number of Complaints373 (3 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.4%
Resolutions Disputed by Customer14.4%
Complaints Resolved in Customer's Favor98.3%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

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Capital Accounts, LLC — Summary

Capital Accounts, LLC is ranked 392nd out of 3,648 banks. That puts Capital Accounts in the bottom 4th percentile and gives them an overall grade of "F". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 373 complaints against Capital Accounts and 1,002,502 complaints total.

Of the 373 complaints again Capital Accounts, there have been 160 in the passed 18 months. Of those 160 complaints, 98.3% have been resolved in the customers favor, 14.4% have been disputed by the customer, and 99.4% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Capital Accounts, LLC is graded in 1 category of financial products they offer. The top 2 categories are Debt Collection and Credit Reporting.

Capital Accounts, LLC is rated "F" in Debt Collection.

Click here to see Complete Capital Accounts Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Capital Accounts, LLC. Click here to see all complaints against Capital Accounts.

# Product Sub-Product Issue Count
1 Debt collection Medical debt Attempts to collect debt not owed 30
2 Debt collection Medical Cont'd attempts collect debt not owed 20
3 Debt collection Medical debt Written notification about debt 14
4 Credit reporting Credit reporting Incorrect information on your report 9
5 Debt collection Medical debt False statements or representation 9
6 Debt collection Medical Disclosure verification of debt 8
7 Debt collection Medical debt Communication tactics 8
8 Debt collection Other debt False statements or representation 7
9 Debt collection Other debt Written notification about debt 7
10 Debt collection Medical False statements or representation 5
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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