Capital Management Services, LP

Report Card
B
Overall Grade
B-
Debt Collection Grade
Capital Management Services, LP is rated overall in the top 75 percentile (out of 100) based on 84 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer16.7%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Capital Management Services, LP logo

Grade Summary

Overall, Capital Management Services, LP received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Capital Management Services, and LP is rated "B-" in Debt Collection. Click on any of the financial products to see how Capital Management Services, LP compares.

Overview

Capital Management Services, LP has received 84 consumer complaints since July, 2013 – more than 91% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Capital Management Services, LP meets the 60-day response deadline more frequently than 82.3% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 16.7% of customers dispute Capital Management Services, LP's response to complaints — better than 58.5% of other companies.

Most of Capital Management Services, LP's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Capital Management Services, LP
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCont'd attempts collect debt not owed18
2Debt collectionCredit cardCont'd attempts collect debt not owed9
3Debt collectionCredit cardCommunication tactics7
4Debt collectionCredit cardImproper contact or sharing of info6
5Debt collectionCredit cardCont'd attempts collect debt not owed6
6Debt collectionOther (phone, health club, etc.)Communication tactics4
7Debt collectionCredit cardDisclosure verification of debt3
8Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed3
9Debt collectionCredit cardCont'd attempts collect debt not owed3
10Debt collectionCredit cardFalse statements or representation3
Responses From Capital Management Services, LP
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation6565 (100%)18 (27.7%)
2Closed3332 (97%)3 (9.1%)
3Closed with non-monetary relief44 (100%)0 (0%)
Complaints over the Past Year