Grades are also broken down by the financial products offered be each institution. Capital One is rated "B+" in Mortgages, "B+" in Debt Collection, "C" in Credit Reporting, and "C-" in Credit Cards. Click on any of the financial products to see how Capital One compares.
Capital One has received 10,880 consumer complaints since November, 2011 – more than 99% of other banks.
Of those complaints, 99.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Capital One meets the 60-day response deadline more frequently than 58.7% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 19.6% of customers dispute Capital One's response to complaints — worse than 55.2% of other companies.
Most of Capital One's customers complain about credit cards with the primary issue being "billing disputes."
Capital One is primarily a commercial bank with no specific specialization. Capital One is based in Mclean, Virginia and is the 7th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, Capital One receives far more complaints than most other banks. Capital One recieves more complaints per customer than 99% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Credit card||Billing disputes||1,334|
|2||Credit card||Identity theft / Fraud / Embezzlement||816|
|4||Credit card||Closing/Cancelling account||591|
|5||Credit card||APR or interest rate||544|
|6||Credit card||Credit reporting||406|
|7||Bank account or service||Checking account||Account opening, closing, or management||385|
|8||Consumer loan||Vehicle loan||Managing the loan or lease||334|
|9||Credit card||Credit card protection / Debt protection||321|
|10||Credit card||Delinquent account||304|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||7,368||7,342 (99.6%)||1,631 (22.1%)|
|2||Closed with monetary relief||2,189||2,178 (99.5%)||245 (11.2%)|
|3||Closed without relief||1,136||1,131 (99.6%)||294 (25.9%)|
|4||Closed with non-monetary relief||1,046||1,038 (99.2%)||123 (11.8%)|
|5||Closed with relief||384||382 (99.5%)||65 (16.9%)|
|6||Closed||168||167 (99.4%)||35 (20.8%)|
|7||In progress||95||95 (100%)||0 (0%)|
|8||Untimely response||5||0 (0%)||0 (0%)|